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The battery is located in the back of the door. Assuming that you can open the safe. There are videos on YouTube for opening the safe in the event of battery failure.
I used my wife's hairdryer and heated the outside for a few minutes so that the heat could get to the batteries. Left it for a few minutes and tried to open it once again and Bingo.. it opened..
have new batteries and told the wife not to forget next time..
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