Press *(star) and # (hash) together on the printer and let go.
Key 1 then2 then3
Press the right arrow key until the onscreen menu shows System Configuration
Press OK
Press right arrow key until failure status is displayed
OK again
I think there was another OK after this but not sure????
Keep pressing cancel til you get back to the main menu then
Unplug from power for 1 minute then plug back in
Power back on.
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