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Posted on Mar 07, 2011
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The electric fireplace insert has a remote control 2 settings for flames 2 settings for heat (750 & 1500w ) also a timer.also a manual switch you turn on before using remote or manual setting. My problem is after turning on setting it to 750 is ok when going to second higher heat the unit turns off. Happens using manual or remote. Checked timer setting is not on. Thank-you

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  • Posted on Mar 07, 2011
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It may be that the heater overload switch is shutting it off, because of overheating. Especially, if the heater is used a lot and is a year or more old. You can try to reset the overload switch by unplugging the unit for 10 - 15 minutes. Then plugging it back in again. If that doesn't solve the problem, you need to contact the manufacturer's Technical Service concerning this issue.

Also, cleaning the heating element with a vacuum that has a hose and brush attachment may help solve the problem. As the heating element may be clogged with dust and lint.

Hope this helps solve your problem.

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