Thanks for contacting FixYa Support, I will be glad to assist.
Here are some 3 sets of troubleshooting steps you can try in order to work and resolve this issue:
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Procedure #1
Here are some steps you can try to resolve the issue:
• First, hold in your power button for approximately 10 seconds to do a hard shutdown.
• Once your Mac is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM)
This should help with the freezing issue:
• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .
• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.
• Release the keys and allow the Mac to start up.
If this does not work go to Procedure# 2
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Procedure # 2
Perform an SMC Reset (Have to provide you the link from Apple for this procedure, due to not having enough space to type this our for you.
Macbook SMC Reset Processes-----------------------------------------------------------------------
Procedure# 3
One final step I would recommend you try regardless, is to repair the folder and file permissions on your Macbook, which, do get damaged sometimes and can hinder the optimum performance of your Macbook using Mac OS X 10.5 Leopard or 10.6 Snow Leopard. This will require
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-RUN DISK UTILITY WITH STARTUP DISK-
- Insert your Mac OS X Startup disk
- •Reboot your Mac
- •At the Apple Chime, press the C key and hold it until you see a White screen, gray Apple and eventually a Spinning gear.
- • Release the C key only after you see the Spinning gear.
- •Mac will boot from the startup disk to the Installer environment
- • From the Installer Menu bar, click Utilities > Disk Utility and open up Disk Utility application.
- • Click on on the hard drive at the top of the window in the left sidebar and
- • Select "Repair Disk"
- **Let Disk Utilities run this repair the disk until completion
- • At the end of this process, reboot your Macbook
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These are all helpful procedures used by many Apple techs and Mac users to help resolve system and application interrupts, as you have described.
I hope this will help resolve your issue so you can resume using your Macbook. Let me know if I can be of further assistance.
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Regards,
Mactechtrainer
Same problem on my 15'' MacBook Pro.
Safe startup didn't help, any other suggestions?
Every time i turn my computer on it just keeps loading forever
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