Hi from retired Englishman in SW France,
There is no pump for pumping water into a washer; filling is done by the pressure of the supply and controlled by valves, one valve for just cold water fill and two independant valves for hot and cold fill.
Are you sure that the water supply hoses are not kinked or squashed? If they are not and yours is just cold fill then the valve is possibly malfunctioning, the control PCB is faulty or there could be a wiring fault.
If it is hot and cold and neither are filling, it could be the control PCB is faulty or there could be a wiring fault again.
Once you have confirmed that the water supply IS actually available (turn off the taps, unscrew the hoses from the washer then turn each tap on a little and gently until some water comes out. If it does screw them back. If it doesn't find out why!) you will need to call a service engineer ;-0(
Sorry cannot be of more assistance.
John C
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