There are two microphones for stereo, it's unlikely. Here are some suggestions:
Thanks for your response. Unfortunately I have tried your suggestions and it's still not recording any sound. I turned the volume up on the playback and there was nothing. Do you have any more ideas?
The only remaining possibility is that it's affected by the volume setting in the setup menu. (Menu, setup (wrench icon), volume.) I didn't suggest this at first, because I'm expecting that it is overridden by the 'zoom lever volume' function. If you try this last possibility (but why would it be wrong in the first place???) with no luck, I think you have to return it to the store - in my opinion it must be faulty. I've searched your manual from end to end and there's nothing. In the section "taking motion pictures" it even says specifically that "recording with muted sound is not possible".
thanks a lot, i'm going to return it
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