Jacuzzi BK37959 White Era?? Two-Piece Elongated Toilet BK37 Logo
Anonymous Posted on Mar 06, 2011

Leaks at the closet flange and we tried many different wax rings.

  • Ned  White
    Ned White Mar 06, 2011

    Did you try sticking 2 wax rings on there?

  • Anonymous Mar 06, 2011

    yes, we tried 2. We didn't like the way the tiolet is attached to the floor. It only has 2 bolts in the back of the tiolet not the 2 in the middle. Is that a problem?

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  • Master 43,501 Answers
  • Posted on Mar 06, 2011
Anonymous
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Hi,
Depending on how the floor is you may have to stack a couple of rings one on top of the other...

When the toilet is fastened... does it get tight and not move??? It should movement is bad...

Do the rings look to be compressed completely when you remove the toilet??? If parts are not touched then you need more wax...

Did you check for hair line crackes in the porcelin??? they are tough to see but will cause problems...

If you stack rings... go with a hooded ring on the bottom and a plain wax ring on the top... make sure the rings are warm and that you compress them slowly...

heatman101

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  • Master 2,100 Answers
  • Posted on Mar 06, 2011
Ned  White
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I have set many a toilet, but have never seen the bolts in the rear. Anytime we couldn't get a seal, we would stick on another ring, always worked. Let me look up that toilet so I can see what you have, I'll get back. ,,,, do the 2 bolts hook in the center of the floor flange? Like a normal unit? Is the wax ring stuck on the toilet or the floor first?

  • Ned  White
    Ned White Mar 06, 2011

    I checked out the unit, it is a normal center drain, the holes are in line with the drain and the hole in the floor. It should seat right down. Put the bolts in the floor flange, stuff the wax ring in the hole, with the rubber gasket, we always use them,, then gently guide the toilet down over the bolts and once it is aligned, squish it down into the wax, then sit on it and then tighten up the johnny bolts, you should be all set. Hope this helps.

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  • Master 1,273 Answers
  • Posted on Mar 06, 2011
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Hello, W/D here. I always use the wax ring that has the plastic horn molded into it. Rarely, I will place another regular gasket on top of it if the closet flange sits too far above the floor or is cocked. The key to a good seal of a wax ring is to install it properly, and set it several times. What I do is tighten the bolts that bolt the toilet to the flange, and then sit on the seat, putting as much weight as I can on the bowl, and even wiggling a bit. The toilet settles, and I tighten the bolts (carefully) a bit more. I continue to do this several times until the toilet is settled well onto the closet flange and is secure. You have to take your time with this, and be very careful not to over tighten at any one time. You can break the closet flange or at worst, crack the porcelain bowl flange.
Best regards, --W/D--

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Related Questions:

1helpful
1answer

The bolts on my toilet are loose and the whole toilet moves when I sit on it

Is the entire closet bolt to the flange turning as you try to tighten down on the nut? If so, use a pair of vise grips on the tip end of the closet bolt; while holding the vise grips firmly in place to keep the bolt from turning, use an open end wrench to turn the nut.

If the closet bolt still turns, you may have a problem where the closet bolt shifted out of position on the flange or the flange itself broke (extremely rare in both scenarios)- but a possibility- if so, turn off the water supply line to the toilet at the shut-off; unscrew the water supply line at the shut-off valve; cut the bolts just below the nut; remove the toilet.

Clean off the old wax ring from the toilet and the flange. Inspect the flange for any damage, replace if necessary.

You'll need to replace the wax ring; there are two types, one with a horn and one without the horn- so make sure use inspect the old wax ring you removed to see if it had a horn or not attached to the wax ring.

Btw, if your particular application requires the horn, the horn end fits down into the flange/soil pipe assembly.

You'll also have to replace the old closet bolts. All your necessary supplies can be purchased at you local plumbing supply house or home improvement centers. Assembly is the reverse of the disassembly
Feb 16, 2015 • Home
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What number wax ring do I need?

Most wax rings are standard size. You should pull your toilet off again and scrape off all the old wax. If your toilet flange is below floor level, you may have to use two wax rings, one on top of the other. You can buy rings of different thicknesses, but standard rings should work. When you've placed the rings, place the toilet back on the flange bolts and push down HARD wiggling side to side. When you've got it down as far as you can go, sit on the bowl and wiggle side to side. Repeat this process until the toilet is sitting flush with the floor. NO PENNIES!
or
http://www.homedepot.com/Bath-Toilets-Toilet-Parts-Repair-Wax-Rings/h_d1/N-5yc1vZbl71/R-100139961/h_d2/ProductDisplay?langId=-1&storeId=10051&catalogId=10053
Mar 20, 2011 • Home
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Toilet rocks

This is not an easy one as it could be a lot of different thing causing this problem. The easiest one first, check to see if the bolts holding the toilet to the closet collar are tight they may be under the two half round covers on either side of the toilet bowl. If they are not tight you can try tightening them be real careful not to break the bowl flanges. If that doesn't fix the problem you will need to take up the toilet and see if the toilet flange is in good shape and that the floor has not rotted out or that the bolts have not pulled loose from the closet flange.

As you can see this could get into a lot of work.

Good Luck.

Mar 06, 2011 • Plumbing
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When the toilet is flushed water comes out from under the toilet bowl

The wax ring has gone bad. If the toilet moves when you set on it you might try snugging down the bowl bolts on both sides but be very careful not to go to tight you will brake the bowl.
If you decide to try to fix this your self with you buy a new wax ring buy the one with the horn in it they seal better.
Jan 31, 2011 • Home
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When you sit on the ring it veers off to the left and you are left sitting there crooked. How do we adjust it?

See if nuts on studs on bottom where it mounts to the floor & flange are loose. If they are loose tighten both of them evenly. If they are tight you will need to replace wax ring that is between toilet & floor.Turn off shutoff water valve to toilet. Flush once holding down handle to let tank drain. Remove both nuts & lift toilet off flange. Remove wax ring. Scrape all old wax off toilet & floor flange. Install new wax ring. Set down toilet on ring & snug nuts evenly. Sit on seat & apply your weight evenly to distribute wax & level. Retighten nuts. Turn water back on. Allow tank to refill. Flush toilet & check for leaks.
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Leak under toilet bowl. Water seeps out from under the bowl. It's not a drip from outside .I replaced the wax ring but no improvement.

1 - Check bolts and washer from the tank to bowl for a leak.It can leak and run down the bowl and pool around bottom of bowl. It will run down the back and under toilet and come out from under bowl in front.

2 - Does the flange sit below floor level some wax ring's differ in size. May take a wax ring with a horn to in the flange, You may try 2 wax rings stacked or get a jumbo size one to get a better seal.

3-Check water line and for possible crack in toilet some where a last resort. Was the flange secure and in good shape, inspect it for a possible crack.

Jun 07, 2010 • Home
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Kohller Rialto toilet, can not get toilet to seat properly, leaks from bottom. Tried 3 different wax seals and it still leaks. Toilet was purchased online from Home Depot, and cannot return to store. Same...

If you tried regular sized wax rings and they failed to seal, try using a double thickness wax ring, maybe the space between the floor flange and the toilet exceeds a regular wax ring size. If the floor has been re-tiled and the floor flange was not adjusted this could be your problem, anyhow good luck!
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Leaks when cleaning the bowl. Bowl moves a bit. Plumber was afraid to tighten bolts too much for fear of breaking bowl. How tight?

Leaks at the floor or the tank where it meets the base behind the seat?

Generally tight enough to sinch it so as not to leak.

If the whole unit moves on the floor the wax ring may need to be replaced. If the tank leaks be sure the bolts are tightened evenly with new gaskets sealing them inside the tank. Tighten the nuts evenly until it stops moving freely and the leak should stop.
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WHEN TOILET IS FLUSHED PROPERLY NO PROBLEM,WHEN HANDLE IS HELD TO LONG IT LEAKS IN THE CEILING ,NO SIGN OF WATER ON THE FLOOR

The wax seal between Bowl and closet flange is bad. Disconnect water supply line, remove two hold down bolts, remove toilet (place toilet in bathtub, try to keep straight while moving, two people required) clean all old wax from bottom of bowl and closet flange (pipe) install new wax ring use one with a collar, reverse procedure for install.
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