Where did you get the game from? i'm pretty sure some stores have a month warranty if it stops working you can bring it to their customer service and get it replaced for free.
If you still have the receipt you can go to the store and return it,
if youre beyond the 30 days you can say that you got the game as a present and barely opened it in that condition.
If you need further help, I’m available over the phone at https://www.6ya.com/expert/sebastian_77d678f854ac506c
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