Stiebel Eltron DHC Instant Tankless Electric Water Heater Logo
A
Anonymous Posted on Mar 05, 2011

Can't get any hot water, tried the breaker, tried unplugging and plugging it back in. Out of options other than calling a plumber in to take a look.

1 Answer

A

Anonymous

If this is 240V electric tankless, make sure unit is getting 240V.
Circuit can test for electricity if just one leg of 240V circuit is on, but the other leg is not.
http://waterheatertimer.org/240-v-water-heater-circuit.html#120-240

All costs are energy.
Find a plumber trained in that specific brand of tankless.
Read manual completely several times, and make sure maintenance is done on yearly basis.
Read troubleshoot section completely.
Manual should have phone number of manufacturer.
Call manufacturer for name of trained service technician in your area.

Before installing tankless, make sure trained person is available in area.
This will give insurance that tankless can be successfully maintained, and it will help economy since tankless problems can go on, especially as unit ages.

Tankless should be de-limed each year.
Tankless cannot be exposed to more than 11 grains hardness in the water.
Water pressure, water flow, water quality, air quality, air supply, gas supply, venting, internal parts such as filters, washers, circuit board, dripping condensation are all causes of tankless failure and problems can be combination of several factors.
Problems can be simple or complicated.

Install tank type heater as back up for those days when tankless is not working.
http://waterheatertimer.org/How-to-install-gas-water-heater.html
http://waterheatertimer.org/images/Basic-240-Volt-water-heater-circuit.jpg
http://waterheatertimer.org/Tempering-tank.html

Add a comment for more free help.
Also take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

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2answers

No hot water , no heater

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0helpful
1answer

I have no hot water - circuit breaker tripped to water heater. I removed top front panel and pushed the reset button but nothing seems to be happening

your elements are burned out,be care ful when resetting if they are blown then you could send electricity through the water pipes,call a plumber or replace them yourself,turn off breakers,drain all water,unscrew the 4 screws that hold each element in and slide them out,dont damage or turn anything on the reset or connectors,take them to a parts store and buy two of them,they are about 25 bucks a piece
1helpful
1answer

We just installed a hot water heater that's

1) Test elements, and if elements are good, then replace both thermostats.
Takes about 20 minutes. Power is off.
http://waterheatertimer.org/How-to-test-water-heater-element.html
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html

2) Label on side of water heater shows volts and watts.
For 4500 watt elements, you need 30 amp breaker and 10 gauge wire.
Move water heater wires to different same-size breaker.
http://waterheatertimer.org/Color-codewire.html

3) Open the links and do the work, or call plumber to do work, or call manufacturer for warranty coverage.
If your wire and breaker are problematic, then service is not free.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

2helpful
1answer

My reliance 501 is leaking at both entry hoses ports and also is very hot to the touch near the electrical connection port on the top of the water heater.

Emergency steps:
Turn electric power off.
Release tank pressure by opening bathtub faucet on hot side.
Turn off water supply to heater.
You can turn water heater ON for short periods (1/2 hour) to make some hot water until repairs are made.

It sounds like runaway heating caused by shorted element, possibly caused by leaking water. But I cannot tell for certain what the problem is. Read following links and/or call plumber.
http://waterheatertimer.org/Leaking-water-heater.html
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html

Over-amping:
Look at watt rating label on side of tank.
For example 4500 watt water heater requires 30 amp breaker and 10 gauge wire.
If you have 20 amp breaker and 12 gauge wire, then change elements to max 3800 watts. Tank will heat more slowly.

You have to fix leaks, and I cannot see that problem. Call plumber or repost question with clear description of leak.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

0helpful
1answer

How to Fix Hot Water Pipes Hammering/Banging?

Had a similar problem and found that the plumber who had replaced the recirculating pump had removed the plastic pipe hollders. These are spacers used to hol the pipes firmly as they pass through the wood studs. Even with only two spacers missing the hammering sound passed through the whole system. Once new spacers were installed the hammering sound stopped.
0helpful
1answer

I have a leak coming from the "cold" line right at the valve joint. There is signifigant calcuim build up on the pipe from the valve to the connection of the water heater, (maybe 8 inch of pipe)...

Very simple - call a Plumber. He will fix your plumbing problem, and any foreseen potential problems related to your water leak. He may also suggest replacing your 6 year old water heater. Of course ..... for a professional cost.
However, depending on your time, skills, proper tools, patience and luck, it's easy enough to perform yourself:
1. Switch off the water heater Breakers (220v) in your service panel.
2. Turn off the water supply to the water heater.
3. Attach a water hose to the drain faucet. ( a good time to flush sediment -calcium deposits)
4. Open a hot water faucet to vent (above the level of the water heater drain - kitchen sink)
5. Remove the suspected leak components. (a union connection is a good place to start)
6. Install New pipes -3 wrap all male threaded ends with teflon Tap. Tighten securely - using 2 wrenches.
NOTE: Before refilling - you can turn on the water heater supply valve for a few minutes, to flush out any lingering calcium debris.
7. Shut off drain valve - remove hose. Shut off venting hot water faucet.
8. Turn on water supply valve to fill water heater.
9. Open a hot water faucet to relieve air pressure while filling - preferably the bath tub faucet, it doesn't have a screen that might clog.
10. When water flows without air - shut off tub faucet.
11. Look for leaks.
12. Switch the water heater Breakers on.
Note: 50 gallons should take an hour or more to heat up. Turn on a hot water valve momentarily within this heat up time to relieve thermal expansion. ( the PT valve on your water heater will perform this task if pressures/temperature exceed new water heater tolerances - it's just a precaution to introduce these fluctuating pressures on your fragile 6 year old unit)

These are just basic instructions - assuming you fill in the common sense and work safe steps.
Good Luck - The Skill will only come after trying.
0helpful
1answer

There is no hot water coming out how do I fix it

1) You have to give more information to get accurate answer.
Is this a gas or electric water heater.
What type of heater: tankless or tank or hybrid or power vent?
What symptoms have you noticed prior to now? Less hot water than usual?
Have you installed new gas appliance that might affect gas water heater.
Did you paint floor with urethane and gas heater suddenly stopped working?
Is the circuit breaker tripped on electric heater?
With electric heater, did you open top panel and push in reset button?
http://waterheatertimer.org/How-to-troubleshoot-electric-water-heater.html
How old is the water heater? What brand do you have and what does label show on side of tank?
Is the water heater also leaking, or is it in good condition?

2) If you don't want to answer questions for further free help, then take advantage of fixya phone service. For a price, fixya expert will ask you same questions and more questions over the phone, and then possibly help you resolve the issue.

3) If you don't want do-it-yourself help from fixya, call a plumber and give him information listed in questions above, and plumber will fix heater or install another one. The more knowledgeable and helpful you are, the more the plumber will try to help you.

4) Double-check information you receive from fixya and from professional plumber by posting question on professional plumber's forum like the Tank: http://www.thetankatwaterheaterrescue.com/forums/forum3/
1helpful
1answer

Takes too long for hot water.

You need a recirculating line. You will have to hire a plumber to run a water line from the farthest fixture or to the fixture you are concerned about on the hot side and return it back to the water heater. this will cause hot water to constantly run throught the hot water line (via the recirculating line) and when you want to draw water from the fixture, you will already have hot water right at the line.
I know this works with standard tank water heaters, but it is a lil trickier with rinnai units(but very possible) if your plumber pleads the 5th and tries to sell you another unit call the Rinnai manufacturerand ask them how.
0helpful
1answer

No hot water

Ok, gas or electric?
If it is gas, make sure you have flame on all the time.
If this is electric you will need to call a plumber out to check your glow coils and make sure that they are not broken. Those are the only two reasons why a water heater will not get hot water. and the reason if it is electric is because you can shock the heck out of yourself. Now if you think you can look at everything let me know and I can tell you how
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