Try this: From home screen touch menu then go to settings then privacy then factory data reset and finally reset phone. This will reset you phone and prompt you to activate it when it starts up. This will erase all of your apps but not your contacts as they are sync'd with your Google account. This should fix your problem unless it is a hardware issue. If it is indeed a hardware issue take it to Verizon.
1 Turn on your HTC Touch. Touch "Start" on your Home screen. Touch "Settings."
2 Touch System > Regional Settings. Select the proper region for the language you desire. Touch "OK" when prompted and "Exit."
3 Confirm your selection has taken effect by checking the language of any menu item from the Start screen. Your selections should be in the language you chose.
But base on the HTC website if you want to change the language of your OS you may refer to there disclaimer:
The PDA phone's OS language may not be changed according to HTC agreement with Microsoft. It is therefore important that you specify your preferred OS language when you purchase your device.
Touch System > Regional Settings. Select the proper region for the language you desire. Touch "OK" when prompted and "Exit."
Confirm your selection has taken effect by checking the language of any menu item from the Start screen. Your selections should be in the language you choose. THANK YOU.
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