I have a similar model. You need to configure a remote access code on the phone. Then, when you call your phone, you enter the pin after your message starts.
(From the manual)
Using a touch-tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit's voice guidance prompts you to press certain dial keys to perform different operations.
Remote access code:
A 3-digit remote access code must be entered when operating the answering system remotely. This code prevents unauthorized parties from listening to your messages remotely. The default
setting is "111".
Important:
To prevent unauthorized access to this product, we recommend that you regularly change the remote code.
1 {MENU} {#} {3} {0} {6}
2 Enter the desired 3-digit remote
access code.
3 {SAVE} {OFF}
Below is a link to the manual. The remote access instructions are on page 35.
http://static.highspeedbackbone.net/pdf/KXTG4031-MUL.pdf
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