We had a company purchase our panasonic kx-t7731 phone system. Our phone message was recorded wrong and we need them to change it. Their business is no longer around and when we got ahold of them they said only they can change our voicemail and want to charge us a rate of $120.00. Shouldnt our office gotten the software to change our voicemail??? Im confused...please help

The KX-T7731 isn't an answering machine.

If the voicemail is on an answering machine connected to your phone line, consult its manual/

If the voicemail is on the phone company's server, look up the instructions in the phone book, or conrtact the company.

The KX-T7731 isn't an answering machine.

If the voicemail is on an answering machine connected to your phone line, consult its manual/

If the voicemail is on the phone company's server, look up the instructions in the phone book, or conrtact the phone company.

It's done on a Voice Mail System that's added to the telephone system using the "Automated Attendant" feature. There's a "Card" that plugs into some systems to do the job, but many installers don't like the way they work. There's also an outboard box KX-TVA50 that's got it all. The older version was a KX-TVS50 with almost as many features (hundreds of them) but has less record time and wasn't as expandable.

You may download a copy of the quick reference guide at http://www.ask-tsc.com/pdf/KX-T77xx.pdf

The KX-T7731 is just the phone. The auto attendant is controlled by the PBX. To change the message, please consult the manual for the PBX. If you don't have that manual, please reply to this post and specify the model of your PBX.

1. Raise the handset on any telephone in the Panasonic Telephone system.
2. Press the "INTERCOM" button and dial 165.
3. When answered by the Auto Attendant, dial # XXXXX * 9 9 8.
(Pound Six Star Nine Nine Eight)
4. Enter the Administrator Password. Followed by a #. (Pound) If required.
5. Dial 5 to "Modify Message"
6. Dial 1 to "To Change The Company Greeting"
7. Enter the Company Greeting Number from 1 to 32.

If you are not sure of which Company Greeting Number to change, then start with 1.
The Panasonic Voice Mail system will actually play the greeting to you.
Then you can determine if it is the correct one you want to change.
If it isn't, you can dial 2 and move on to next greeting and so on.

If you select a greeting number where there is no greeting recorded,
the Panasonic Voice Mail system will prompt you to record one at that time.
You may dial *1 (STAR ONE) to skip recording and return to Step 7.

8. When you have found the Company Greeting you want to re-record
follow the system prompts to record and save your new greeting.

Note:
You can change the Company Greetings remotely from anywhere.
1. Call the main number of your business.
2. When answered go to Step 3 and follow the same procedures.
3. When completed....Hang up....

A Panasonic 7730 phone operates on 18 different Panasonic Key Systems. There are 5 or so different ways to record a message...which one is yours?

The 7730 was first delivered with the TA-824 system. It has the ability for announcements via DISA, which was built in to the USA versions of the TA. It's recorded or changed via the master phone and PROGRAM 911.

A Panasonic TVA or TVS voice mail system does auto attendant functions. It can have both company greetings and custom service messages. Those are changed via mailbox 998, the message manager's box.

Last, the newer system also have "bulit-in" voice mail boxes. Those greetings are recorded by 722xx commands.

Carl

What happens when you dial 700-0 on the intercom?

7731's work on 18 different Panasonic models, but they were first delivered with the later TA series phone systems. You could press the MESSAGE key and look at the display to see where the message came from, but I don't think you can erase it on a 7731. So, just record the fact, then 700-0 and poof. All gone.

Carl

REFER THE MANUAL AT http://www2.panasonic.com/consumer-electronics/support/Phones-Fax/Business-Home-Systems/System-Phones/Advanced-Hybrid-Phones/model.KX-T7731

When you record it, you press 1 immedately to stop recording. From there it will say press 1 to review and 2 to accept or 3 to record again or something like that. You need to select 2 to save.

Carl