My right earbud stopped working and ive had the product for less than 2 months... all the wiring looks fine and no physical damage is noticeable

The wires of modern lightweight listening gear are very delicate and easily damaged but I guess you know this already. If you can't remember pulling, trapping or twisting the wires then the chances are the failure is caused by a manufacturing fault.

If there is no sign of damage they should be placed in the original packaging and along with proof of purchase returned to the retailer for exchange or refund.

Hi there thobe47!
Please test the pair with a different audio device and see if the problem goes away first!

Firstly, make sure you are pressing the plug all the way into your audio device jack. Most are designed with two tiers, so only one ear will sound if only one tier of the electrical connection is fully established. Once you've tried that, continue!

Most earbuds are created with very small working parts with equally small electrical connections. If you have lost sound in one side, the most likely cause is a loose connection somewhere.
If it still doesn't work, your options are sort of limited. I would recommend first gently "jimmying" the wire leading to the bad earbud around while it is in your ear and music is playing. If you manage to get the sound to be restored, wrap sticky tape tightly around the wire and the tapered part of the bottom of the earbud in an attempt to maintain the new connection. It is not a permanent fix but might buy you a bit of time with the pair.
If you can't get it to work in that way, your remaining options are pretty much to either open the earbud and attempt to reestablish the connection (difficult, small parts, and could damage the earbuds if you don't know what you are doing), or to buy a new pair. You can get some pretty nice earbuds for under $5 at most megastores, and anybody who could fix them and would charge you will charge you much more.

If you must try to open the earbud (I don't recommend it!), I have a generic set of steps here. I take no responsibility for damage of your earbuds or devices that may follow!
Gently peel back the gelly cover of the earbud, starting under the top seam and pulling it off.
Unscrew or "pop off" the portion of the earbud that has the small grating. There may be an inner retaining system involving more plastic rings. Just keep these safe and remember the order in which you took them apart.
You will now probably be seeing the speaker of the earbud, looking like what you might see on an uncovered subwoofer speaker (just much smaller!)
Being careful to not touch the flat portion of this disk and avoiding anything magnetic (including your laptop / desktop), see if you can pinch it by the sides and gently pull it out of the casing -- probably less than a quarter centimeter. If you can, look for any severed connections between the solder points on the bottom of the speaker and the wires coming from the bottom of the bud. Soldering these would be extremely difficult, but you can attempt to fix them with small pieces of tape.
Nestle the speaker back into the housing, replace any retaining disks in the correct order, screw/pop the outer clip back on, and slide the gelly back into place.


Hope this helps!

broken wire or connection

so what is your question

If there is no physical damage, warranty would be best. For AT&T Warranty the direct line is 800.801.1101.

Since these are just a month or so old, it is probably a warranty issue and should be able to resolved by the manufacturer - or in some cases by the store if they accept returns inside of the time you've own them.

If you no longer have the sales slip or are unable to provide documentation for warranty work, you might be able to make a repair your self if you can do some simple soldering. Locate to point on the cable where when disturbed, the sound cuts in and out. This is a likely point of a damaged or broken wire. Cut the cord just above the point of damage - closer to the ear buds. Use a meter or test light to determine which wire goes to which part of the old plug (you might have to cut the end of the cable a little shorter so that you are not trying to test through the broken wires). Buy a replacement plug that matches the original at a Radio Shack or similar type store and reconnect to match the original set up (as determined by the testing earlier) If it the ear bud cable is too short, you could purchase an extension cable that has a match plug on one end and jack on the other.

Of course you could always just cut the "bad part" of the cable out (an inch or two should probably do it) and reconnect and cover the wires in a method of your own choosing and be done, too.

Sounds like a broken or, even more likely, a shorted wire. Try moving individual wires till you notice a change.

They should come apart right where the metal meets the plastic, just below the buds themselves - be careful, one set like that I took apart were actually surface-mounted to the housing, there weren't any leads to repair...

It is likely that your right stereo channel has either been severed somehow or there is a severe short in one of the cables. What you can try to do to test this theory is first turn on your music. Then wiggle the cable at the very base of the right earbud. If nothing happens wiggle the cord right where it connects to the stereo jack. If still nothing happens run your fingers along the right earbud audio cable bending and twisting it. If at any point you hear music again then you likely have a short. If it is near the earbud then it is going to be difficult to fix since these earbudfs have a large gauard. If the short is at the stereo jack then the fix is simple. A standard 1/8" stereo jack can be purchased from any electronics or audio store. You can then fairly easily seperate teh old stereo jack and solder this new one in place. Search the internet for tutorials on how to do this if need be. Even if you do not get any kind of sound when wiggling it at the base of the jack this is the most likely culprit since this is where most of the stress on the headphones occur. Be wary though, if you do attempt a stereo jack repair you will void whatever kind of warranty your earbuds may have so check before you try. But, in teh end you may end up saving a 60-100 dollar set of earbuds for 5-8 dollars. Hope this helped.

Here is a tip for people attempting to fix the mesh (which, as it happens, works great when done carefully)

use a set of nail clippers or small tweezers to grab the edge of the mesh and pull the mesh away from the earbuds. If you disconnect it completely, do not get upset. Use the tweezers to carefully scrape both sides of the mesh (try not to be surprised at the gunk that comes off)

Once you scrape them clean, carefully try to re-attach the mesh. if you pulled it off entirely and cant get it back on, you may have to be careful about your earwax buildup on the unit, as it can get deeper inside the earbud now that the mesh isnt protecting the interior. Otherwise, pop the bud's cover back on and enjoy your music!

Ive done this fix on two sets of earbuds since discovering it. One set had what I thought was a non-functional right earbud, but it turned out that the mesh was blocked and interfering with the sound! It was working like new moments later and I was very happy to not have to purchase new ones.