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Phone your provider and ask them to turn on the indicator light. If you hear beep beep beep when you have a message they have it set wrong. Tell them you have a red light on your phone. They just set it incorrectly . Happens all the time hope this helps
you can read your instr. manual or download from www. retrevo.com or call the supply from the phone or where did you buy the phone and get help via ONLINE via chat or phone. God bless you
If you are talking about the Aastra 9116, it looks like you can download the user manual at http://www.florenceinc.com/en/new-phone-AASTRA-9116.php (acrobat file)
If it doesn't take you right to the correct page, enter M5316 in the search window and it should find it for you. I tried to upload the document but there was no way to do it. Hope this helps.
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