Plug this into a computer and if it shows up as a device under My computer; right click on it and choose FORMAT.
You can also try these steps here outlined by Sandisk: http://kb.sandisk.com/app/answers/detail/a_id/270/kw/format
This is to format it without a computer.
Here are the Mac instructions: http://kb.sandisk.com/app/answers/detail/a_id/203/kw/format%20sansa
**Note, you will lose all your data from your MP3 player.
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