I would recommend calling the manufacturer right away, or possibly returning it to the store. I had purchased the same system for my children a few years ago and after only 4 months it quit working completely. I was not impressed with the cheap feel of the product. I would recommend staying away from VTech products in the future.
I’m happy to assist further over the phone at https://www.6ya.com/expert/jonathon_2815d94e62f0ea08
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