WIndows Vista Business, 4 gigs of RAM, 250 gig hd.
On the officejet 5610 control panel when I hit the scan button the LCD, tells me no hp device attached and I get the amber warning light on next to the setup button. Everything is connected properly and the USB cable is good, tried two different ones, one brand new out of the box.. USB 2.0. I can copy the picture and I can scan it if I select HP Photosmart essential icon on the desktop. I never do see the HP DIGITAL IMAGING MONITOR anywhere. I have uninstalled the software twice and reinstalled it. Used a registry cleaner and PC Pitstop Optimizer after each uninstall, Updated my drivers on the HP website. Still have same issue, bought the officejet 5610 all in one yesterday evening.
I\'ve had the same problem for months. Now i don\'t see the HP digital monitoring icon anymore. I haven\'t seen the photosmart essential for many months now. Does anyone ever used the scanner on this printer. My problem started from day one.
Dear Sir/Madam,
i would guess the scanner driver isn\'t working on vista Else check out these settings....
Click
Start
.
In the Start Search text box, type
msconfig
and press
Enter
.
On the User Account Control window, click
Continue
. The
System Configuration Utility
window displays.
Click the
Startup
tab.
Search the list for
HP Digital Imaging Monitor
.
If
HP Digital Imaging Monitor
is not on the list, the driver was not correctly installed or a custom
install was used. Proceed to step three to uninstall and reinstall the
software.
Select the
HP Digital Imaging Monitor
check box.
Click
Apply
, and then click
Close
.
Click
Yes
to restart.
Step two: Populate the destination list
The destination list must be populated in order for the
Scan To
function to work. Follow these steps to populate the destination list.
Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
On the Windows desktop, double-click the
HP Solution Center
icon.
On the taskbar, click
Start
,
Programs
, or
All Programs
, click
HP
, and then click
HP Solution Center
.
If
more than one HP device is installed, click the tab for the All-in-One
product. The HP Solution Center shows only the functions, settings, and
support options that are appropriate for the selected HP product.
Click
Settings
.
Click
Scan Settings and Preferences
.
Click
Scan to... Setup
.
Click the
Destination List
tab.
NOTE:
Depending
on the computer performance, it can take several minutes for the Front
Panel Destination List to populate after the printer or computer is
turned on.
If the
Front Panel Destination List
is empty, continue with this procedure.
If the
Front Panel Destination List
contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
Click each program to include on the
Scan To
list.
Click the
Add
arrow.
Click
OK
.
Scan a document using the
Scan To
button on the front panel.
If the scan fails, try to scan using the HP Solution Center
Scan
button.
If the scan still fails, proceed to Step three to uninstall and reinstall the software.
Step three: Uninstall and reinstall the software
Thanks
Insert the software CD into the CD-ROM drive of the computer. The software installer should automatically start.
If the software installer does not automatically start, complete the following steps.
Start
, and then click
Run
.
Open
text box, type
X:setup
, where X is the letter of the CD-ROM drive.
OK
.
Uninstall
. If there is no
Uninstall
option, the software installation is incomplete.
to scan from the printer. The recommended install will install this
feature automatically. It must be manually selected during a custom
install.
Good luck
Don\'t forget to rate the solution
If you problem with scanning on this printer try using photo gallery which is inbuild in the vista:
http://windowshelp.microsoft.com/Windows/en-US/help/66c76a19-97e7-492d-b3bf-a9c574c81f521033.mspx
Good luck...
Please unplug the all cables and leave it for 30 min and then reconnect cable and try to scan...
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When this happen it is usually the USB cable. When this happen it is usually a problem with the USB cable. If
communication on USB cable is bad, as a result you can print but not
scan.Having also messed up a bit with the drivers ("HP digital
monitoring icon anymore"), you may also need to reinstall the driver.
My suggestion on how to proceed is the following.
Buy a better usb cable, the shilded ones cost a couple of dollars more but guarantee better communication.
Unplug printer from usb.
Unplug computer and printer from power for two minutes.
Plug back computer and printer to power, DO NOT plug in USB cable yet, leave printer NOT connected to pc.
Reinstall
drivers and software, keep printer disconnected until connection is
explicitely required by printer software installation process, or after
installing.
Connect printer when required.
Check that there is no
electric device (power adapters, extension etc.) very near to printer
USB cable, they can cause electromagnetic disturbance.
Try scanning. If it does not work at thhis point is either a problem with windows (new windows install required) or a faulty scanner.
), click Programs
, and then click
Windows Fax and Scan
.
), click Programs
, and then click
Accessories
.
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