Take the rear wheels off and clean parts 2 to 7
http://www.searspartsdirect.com/partsdirect/part-model/Honda-Parts/Walk-behind-lawn-mower-Parts/Model-HRR216/1795/1500600/P0510128/00002
You may need to replace 5,6,7
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Self-propelled Honda mower. Had the same problem. Had to picked up rear to go in reverse.
Talked to a mower repairman. He said to slightly tighten the turnbuckle in the middle of the drive cable. Did so. Mower propelled better and backed in reverse fine.
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