Question about Singer Sewing Machines

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I have a singer cxl electronic sewing machine and i have a problem with the needle either not moving or stopping when stitching the larger motifs or the zigzag stitch, somtimes the needle jut moves too far to the right and hits the plate or foot, seems to have a real problem with the side movement. I took it for a service but the technician said he couldnt fix it and he spoke to few other technicians, and they don't really know what to do. Please help.

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  • a_herta Apr 02, 2011

    Yes, but now that there is a problem how do I have this machine problem fixed, if it hits the plate always and the pressor foot is down and no technician is able to fix it, what do i now. Do you have any advice i can give to my technician on how to fix this problem?

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The needle either not moving or stopping is a sign that the machine is jamming. Here's the answer for the question "My machine is jammed" from the FAQs on Singer's web site at http://www.singerco.com/support/faqs.html

A jammed machine is caused by thread being caught in the hook. Remove the upper thread and the bobbin case, turn the hand wheel towards you (counterclockwise) by hand and remove any thread in the bobbin case area. *Always turn the hand wheel towards you. Turning the hand wheel away from you (clockwise) can cause the machines timing to become unaligned and jam your machine. Also, always make sure the presser foot is in the down position before you start sewing. Sewing with the presser foot in the up position will jam your machine in the bobbin case.

Your description of the needle hitting the plate or foot is an indication that the machine's timing has become unaligned which can be caused as indicated above by turning the hand wheel away from you - the correct way is to *Always turn the hand wheel towards you.

Posted on Mar 03, 2011

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