When I try to send a fax I get a redo message and no pages are sent...i have sent many faxes to this number....a message appeared after one page was scanned that said to prress clear and srop...i could not find a clear key so I pulled the sheet out and tried to resend that whole thing..have tried several times and get a redo message each time

This section describes dialing and sending faxes directly using the Numeric buttons.

note:

• A PBX (Private Branch Exchange) is an on-site telephone switchboard. If your machine is connected through a PBX or other telephone switching systems, you have to dial the outside line access number first, and then the number of the party you are calling.
  

Sending a Fax with the Numeric Buttons .

Click here for other useful sending methods.


1. Preparing for sending a fax.(1) Make sure that the power is turned on.

(2) Load a document on the Platen Glass or in the ADF.

important:

• When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.

(3) Press the FAX button.
The fax standby screen will appear.

(4) Adjust the density (scan contrast) or image quality (fax resolution) as necessary.
See "Adjusting the Sending Quality"

2. Sending the fax.

• When the document was loaded on the Platen Glass:

(1) Use the Numeric buttons to dial the recipient's number.

(2) Press the Color button for color sending, or the Black button for black & white sending.
important:

• Color sending requires that the recipient's fax machine supports color faxing.

(3) Press the OK button.
The machine starts sending the fax.
note: When loading two or more documents

• Load the next page, and press the same button as you pressed in (2) of step 2. Repeat the same procedure to scan all pages of the document, and press the OK button.
  
• When you have sent the first page with the Black button, the following pages will be sent in black and white.

When the document was loaded in the ADF:

(1) Use the Numeric buttons to dial the recipient's number.
(2) Press the Color button for color sending, or the Black button for black & white sending.
The machine scans the document automatically and starts sending the fax.
important:

• Color sending requires that the recipient's fax machine supports color faxing.

note:

• To cancel sending a fax, press the Stop button, and follow the instructions on the LCD.
  
  
• If documents remain in the ADF after pressing the Stop button during scanning, "Close the feeder cover [OK]Eject the document" will appear on the LCD. Press the OK button so that the remaining document is automatically fed out.

Automatic redialing

• When sending a fax and the recipient's line is busy, the machine will redial the number after a specified interval. Auto redial is enabled by default. Auto redial can be enabled or disabled by selecting ON or OFF. Select ON to specify the number of redialing in Redial times and redialing interval in Redial interval.

Redialing the Number Dialed with the Numeric Buttons

1.Prepare for sending a fax.
(1) Make sure that the power is turned on.
(2) Load a document on the Platen Glass or in the ADF.
(3) Press the FAX button.
The fax standby screen will appear.
(4) Adjust the image density (scan contrast) or quality (fax resolution) as necessary.
See "Adjusting the Sending Quality"
2. Select the telephone number recently dialed.
(1) Press the Redial/Pause button.
Most recently dialed fax number using the Numeric buttons will appear.
(2) Use the (-) or (+) button to select the number to redial.

(3) Press the OK button.
The selected number will appear in the fax standby screen.
3. Send the fax.
Press the Color button for color sending, or the Black button for black & white sending.
important:

• Color sending requires that the recipient's fax machine supports color faxing.

Sending Confirmation
This report shows the fax number, the number of pages, elapsed time of
the operation, the communication mode, and the communication results.
You can set up your machine to print the message confirmation report in
one of the following ways (see page 5.3):
• Automatically after each transmission (ON)
• Automatically only if an error occurs during transmission (ERR)
• No report printed at all (OFF). You can print this report manually at
any time you want.
SENDING CONFIRM - A confirmation report shows whether the
transmission was successful or not, how many pages were sent, etc.
Select ON to print a confirmation report automatically each time you
send a fax.
Select OFF to turn this feature off.
Select ERROR to print only when an error occurs and the transmission
was not successful.

The default setting on Brother MFC printer is Fax. Meaning you will usually see the Fax Button lit with a green light. (If the fax button is not lit, just press that button to get it lit.). Put the sheet of paper you want faxed with the side you want sent face down. Now press the OK button. The screen will ask you to enter the Fax number. Key in the Fax number. Press start. The printer will start scanning that page. Once the first page is scanned it will give you 2 options. You can press 1, if you have more pages to send to the same Fax number. or you can press 2. This will tell the printer(Fax) it is just a 1 page document and the machine starts dialing. Wait for the fax completed message. Please make sure that the machine is connected to a working phone line before you start.

You may have a sticking actuator arm under the feeder; or in the feeder depending on make and model.
This would allow the pages to be sent but not counted correctly.... I assume that the count on the confirmation report is always LESS than the pages actually sent, at the time you have the problem.

This is an excerpt of the User's Guide for your machine. You can download from here:
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&product=1138342&


Print fax confirmation reports
If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.
The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after
each transaction.
To enable fax confirmation from the control panel
1. Press Setup.
2. Press 2, and then press 1.
This selects Print Report and then selects Fax Confirmation.
3. Press to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and
receive faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
User Guide 65
Fax
Tip If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image of the first page of the fax on the Fax Sent Confirmation report. Press Setup, press 2, and then press 2 again. Select On from the Image on Fax Send Report menu.

Hi,

Try sending your fax to a lower baude rate to 14,000 bps, I had this problem before and I solved it by sending to a lower sending speed bacause the line was very noisey.

This is right from the manual:
You can use the Multiple Send feature, which allows you to send a fax to
multiple locations. Originals are automatically stored in memory and sent
to a remote station. After transmission, the originals are automatically
erased from memory.
1 Press Fax.
2 Load originals face up into the ADF, or place a single original face
down on the scanner glass.
For details about loading an original, see page 5.1.
3 Adjust the document resolution and darkness to suit your fax needs.
See page 9.1.
4 Press Menu until Fax Feature appears on the bottom line of the
display and press OK.
5 Press the Scroll buttons until Multi Send appears and press OK.
6 Enter the number of the first receiving fax machine and press OK.
You can use speed buttons, speed dial numbers, or group dial
numbers. For details, see page 10.2.
7 Enter the second fax number and press OK.
The display asks you to enter another fax number to send the
document.
8 To enter more fax numbers, press OK when Yes appears and
repeat steps 6 and 7. You can add up to 209 destinations.
Note
You cannot use group dial numbers for another fax number.
9 When you have finished entering fax numbers, select No at the
Another No.? prompt and press OK or Start.
The original is scanned into memory before transmission. The
display shows memory capacity and the number of pages being
stored in memory.
10 If an original is placed on the scanner glass, select Yes to add
another pages. Load another original and press OK.
When you have finished, select No at the Another Page? prompt.
The machine begins sending the fax to the numbers you entered in
the order in which you entered them.

Manual - see page 54

have you watched the paper going through the doc feeder are thay goning one by one or is it pulling more then one. try making a copie withe 4 sheets does that work. if not open cover of doc feeder clean rollers. serperation pad. ( pad would be twrods the top of the cover )
C.W.H.

Try reading these:

General fax problems Issue Cause Solution The document stops feeding in the middle of faxing. The maximum length of a page that can be loaded is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches). If no jam exists and less than one minute has elapsed, wait a moment before press Cancel . If a jam exists, remove the media. If the item is too small, it can jam inside the automatic document feeder (ADF).

(HP LaserJet 3015 all-in-one) The minimum paper size for the ADF is 74 x 105 mm (2.9 x 4 inches).

(HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one) The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches). If a jam exists, remove the media. The fax activity logs or fax call reports are printing at inappropriate times. The fax activity log or fax call reports settings are not correct. Print a configuration report and check when the reports print. Set the appropriate log or report printing times through the control panel or the HP Toolbox. The volume for sounds that the device emits is too loud or too soft. The volume setting needs to be adjusted. Set the appropriate sound volume settings through the control panel. Fax send troubleshooting Use the information in the following table to solve problems that might occur when sending faxes: Issue Cause Solution Faxes stop during sending. The fax machine to which the fax is being sent might be malfunctioning. Try sending to another fax machine. The telephone might not be working. Do one of the following:

• Turn up the volume on the device, and then press Fax/Send on the control panel. If a dial tone is heard, the telephone line is working.
• Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to make sure that the telephone line is working.

A communication error might be interrupting the fax job. Change the redial-on-communication-error setting to On.

See the electronic User Guide on the CD-ROM that shipped with the product. The device is receiving faxes but is not sending them. If the device is on a PBX system, the PBX system might be generating a dial tone that the device cannot detect. Disable the detect-dial-tone setting.

See the electronic User Guide on the CD-ROM that shipped with the product. A poor telephone connection might exist. Try again later. The fax machine to which the unit is sending to might be malfunctioning. Try sending to another fax machine. The telephone line might not be working. Do one of the following:

• Turn up the volume on the device, and then press Fax/Send on the control panel. If a dial tone is heard, the telephone line is working.
• Disconnect the device from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to make sure that the telephone line is working.

Outgoing fax calls continue to be dialed. The device automatically redials a fax number if the redial options are set to On. Press Cancel to stop the redials while the device is dialing.

To cancel a pending fax job, see "Canceling a fax job" in the electronic Users' Guide on the product CD-ROM.

See "Changing the redial settings" in the electronic Users' Guide on the product CD-ROM. Faxes that are sent are not arriving at the receiving fax machine. The receiving fax machine might be off or might have an error condition, such as being out of paper. Call the recipient to make sure that the fax machine is on and ready to receive faxes. The originals might be incorrectly loaded. Make sure that the original documents are correctly loaded into the automatic document feeder (ADF) input tray or flatbed scanner (not available with the HP LaserJet 3015 all-in-one). A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print a fax activity log and check the Status column for jobs that show a Pending designation. All of the numbers of a long fax number cannot be dialed. The maximum number of digits of characters that can be entered into a fax number is 50. Try manually dialing the fax number. Faxes that are sent include a block of gray shading at the end of each page. The original may be on the flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one only), with the glass-fax size set incorrectly. Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic Users' Guide on the product CD-ROM. Faxes that are sent have data missing from the end of each page. The original may be on the flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one only), with the glass-fax size set incorrectly. Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic Users' Guide on the product CD-ROM.

When the last page of your document has been sent successfully, the machine beeps and returns to Standby mode. When something goes wrong while sending your fax, an error message appears on the display. If you receive an error message, press Stop/Clear to clear the message and try to send the document again. You can set your machine to print a confirmation report automatically each time sending a fax is completed. If you get the error message write it down it should always supply an error message if the fax did not go through.