Try the calibration procedure found in the troubleshooting section of your manual first. Here are the basic instructions.
With the key in the console, press one of the Incline buttons. While the incline is changing (or the numbers on the console) , remove the key. After a few seconds, re-insert the key. The treadmill will automatically rise to the maximum incline level and then return to the minimum level. This will recalibrate the incline.
If it still doesn't move, remove the cover. Find the incline motor. You will see a slot in the end of the motor. Using a drill with a standard slotted screwdriver bit, spin the motor counterclockwise (if it is having difficulties spinning, turn clockwise instead) for just a couple seconds. Now do the calibration procedure again.
I have had machines that got stuck before. Once released and recalibrated, the operation was OK.
The service number for your machine is found on the model number sticker on the frame of the treadmill.
With the safety key in place, turn the treadmill ON . Press and hold SELECT. Now you can perform auto-calibration by pressing START.
(The treadmill will run through minimum and maximum speed and elevation. This will take 3 to 5 minutes. Let the treadmill perform this complete function. "END" will appear when auto-calibration is complete. When auto-calibration is complete, it will take about 30 seconds for the treadmill to reboot and return to the start-up screen)
If it doesn't help then the motor control module is faulty. You have to replace or repair the motor control module.
OK
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