You are on a conference call with two people on the line using the Polycom, and then someone calls the conference room to join. How do you answer the phone without losing your initial two callers?

When the Polycom is on-hook (not in a call), use the volume rocker to change the volume of the ringer.

has it always been like that or it just started. this can be a speaker gone bad or an unstable line. a simple service may correct that effectively.

This will depend upon whether your Polycom is connected to a PBX system or using a public landline. If using the Polycom through a PBX you may need to consult the system admin as you will often need to enter a 'conference code' before you dial the second party ie.

1. Dial the first party and ask them to hold
2. Press the Flash key
3. Dial the conference code for your system ie. #46
4. Dial the next party and ask them to hold
5. Press the Flash key twice and all parties are joined.

If you are using a public landline (ie. home phone line) then you will be limited to the conference services that your phone company provide and these are usually also accessed via a code. There are also conferencing services that for a fee you can dial into and follow the prompts to austomatically arrange your conference call.

1) try setting unit to auto answer and it will automatically pick up incoming call

2) far end will only control a Polycom camera and it will not work through a bridged call - it must be point to point

hope this helps you

good luck!!

A Google search netted this helpful article. I appears you'll need to contact the service provider.

https://headsetplus.com/blog/make-conference-calls-3-way-calling-polycom-conference-phone/

The conference call feature is not part of the phone, but part of your telephone network. In some systems you press a sequence of keys to conference in another member such as flash #02 but it depends on what telephone network you use. Contact your IT admin and ask how to trigger the feature on that analog line.

go on internet and look for 'free conference' lines hookups we have one but did not set up myself.

thats very simple,simple when you press CNF dial the number when the call recieved press join & the number 3 for a two sec .you will be connected

How can I add 3 other people on the conference call using a Polycom Soundstation?

The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps.