Hi,
To open the door you need to remove the panel below the door (three screws at bottom of machine) then reach up by the door lock and there will be a plastic tab hanging down, that will be the manual release for the door, just pull it down. Wile you're in there see if the technicians packet is taped to the inside wall of the washer, it helps to explain the workings of your machine. If the display is blinking, is it blinking a code? like F11 or FdL? Knowing the code will help in troubleshooting the problem. Good luck.
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