NorStar T7316E Corded Phone Logo
Anonymous
Anonymous Posted on Feb 24, 2011
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We have a Nortel Networks system T7316. One phone has the mailbox locked out and says contact admin. I have tried the 120000 code and it is invalid. What else can I try?

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  • Anonymous Mar 12, 2012

    I am still having the same problems I can not get past the password key to reset... Help???

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  • Posted on Feb 24, 2011
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Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


So in other words, try 1020000, 10020000, 120000

  • 2 more comments 
  • nromero85 May 13, 2011

    I am having the same problem, except my locked mailbox is the reception phone and I thought the extensions were 0 and 300, and I'm resetting it and it's not working. Please help.

  • Anonymous May 13, 2011

    Feature 985 will show you a phone's extension

  • juliehand Jun 02, 2011

    Hi - just got off the phone (paid $50 for this if you can believe it!), if you think your extension is 0 or something else, trying 100 (for reception). Also, if using Feature 983, and trying log is 12000 (or 1020000 or 10020000), try replacing those 0's with 1's (i.e., 12111, 1021111, 10021111). This should work

  • Anonymous Jan 30, 2013

    Yay! This worked. The only thing was the term "Release out" to me means: "hang up".

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