How to Remove a Stuck Brew Unit ? I pull that triger down and pull it but i see that somwhere is stucked. Tks!

The standard instructions are ... remove the waste container, water container & ground coffee container. On the front of the Brew Unit is a vertical black lever with a grey press button at bottom. Press this button and turn the lever clockwise. Then press the release catch that holds the brew unit as base and pull the brew unit. If Brew Unit is still stuck then its likely that the Unit State is not in the 'home position' and if this has occurred then its likely that that an error code would be showing. Regards

Hold brew unit in your hand like you are about to put it in the machine, you do not need to push lever to put unit in machine only when removing. Now turn unit 180 degrees notice little latch in top of square make sure it is down.

This has happened to me many times. Just turn off the main power, turn it back on open the door and close it so the brew unit repositions itself. The unit should come out easily now.

Usually caused by stuck head valve or stuck driver. Remove the head and lube the headvalve with white grease or silicone paste. Pull the driver and lube the cylinder making sure that the driver does not fit too tightly in the cylinder.

Hi
Directions for removing a stuck brew unit. Vienna.
Remove the dredge drawer. Open the door. On the left side of the brewing unit, and towards the back of the brew group, there is a single screw. Remove the screw. Grab the handle and pull carefully, but firmly with a quick ****. The brew group should come out. There is a piece that remains in the machine. Slide that piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position.
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. (You can insert your key into the hole in the front and twist the key to return the brew unit to the center. Line up the 2 diamonds and it centered) If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit,(it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door and turn on the machine without having the brew group in, but you must have your drip tray and dredge drawer in. Turn the machine on. You will hear the motor turn on and when it stops completely, open the door and remove the tray, now insert the brew group and replace the tray.

If the brew unit is not in its resting position it will never come out. This could be the case. Try replacing the dreg draw, turning the macine on and letting it go through it's selftest or startup sequence. Once it is ready for use, turn the macine off, remove the drawer and try again by pushing down the catch and pulling the brew unit toward you. You can also check the position of the brew unit by looking at the metal circlular piece next to which there will be an arrow at the 3 o'clock point and an 'n' for nuetral marked on the plastic. The notch on the metal circular peice should roughly line up with it. You may need to pull the brewer quite firmly as the outlet spout can get stuck in the machine from a buildup of sticky coffee residue.

The brew unit has lose parts on left-hand-side, wiggle them up and down. Put the waste unit back, switch off the machine and then turn it on (pull the cord). It worked for me!!!

Try running the clean cycle again, that sometimes will help the machine to reset.

Remove the dredge drawer. Open the right side door. On the left side and towards the back of the brew group, there is a single screw. Remove the screw. Grab the handle and pull carefully, but firmly with a ****. The brew group should come out. There is a piece that remains in the machine. Slide the piece down and to the right and it will come off. Insert the piece into the hole on the backside of the brew group with the clip up. Tighten the screw and move brew group back into position. If your brew group did not come out please give us a call.
To return the brew group to the centered position, you first need to drop the funnel. To do this look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not just push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and insert the brew group.

Push the left side as your push the "Press" button. Push down and back. They do get stuck sometimes. Keep trying. Don't break it, but I used a screw driver one time. Be gentle. Take a deep breath.