In order to pair it with your phone, it must be in pairing mode first. If it has never been paired to another device before, just by opening the boom, the indicator light should flash alternately in red and blue, thus indicating it is in pairing mode. Otherwise, in order to force it to go into pairing mode, press and hold the volume (either + or -) key whist opening the boom. It should flash alternately in red and blue. Only then, make your phone's bluetooth application search for new devices. After a little while, VMX100 should appear on-screen. Select it and make it connect. If a pairing code (or PIN, or passkey) is requested, enter '0000' (four zeros). If the pairing process is successful, your headset should enter the stand-by mode. You can pair your headset with other devices too (the VMX100 is able to pair to up to 4 different devices). If you wish to do so, make sure that all devices previously paired with it have their bluetooth radios turned off. Then, repeat the pairing process for each one of the new devices.
Hope you are able to sort your problems out soon.
By the way, if your headset's user guide happens to be missing, feel free to download it from this location.
Regards,
Carlos
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