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if you have lost the key -- then look on the face of the lock cylinder and see if there are letters and numbers on it,, ( key code ) -- take this keycode to your local locksmith and see if they could make the key. if the code is not there then take the safe down to your local locksmith shop and have them pick open the safe. now if the safe is mounted in your house and cannot be removed - then have a locksmith come out and pick open the lock and make new keys for the safe.
well -- if you have lost the key, you can take the serial number of the safe into any loccksmith shop and they will be able to call the safe company and get the key code and cut you a new key.
also -- look on the front of the lock cylinder itself and see if there are any numbers imprinted on the lock and with those numbers the locksmith might also be able to look up the key code and cut the key. the cost of this will be around 15 dollars.
inside the safe door near the hinges there is a red button. Push it and the "proceed" light on the top right of the keypad will come on. enter your new code and "A". That's all.
You will probably have to call a locksmith who specializes in digital safes, or you can contact hardline and give them the serial no. of the save and proof of purchase to get the code or key. You will probably need proof of purchase for the locksmith to.
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