Can't remove the brush head from my dyson dc 24

AskDyson

• 2572 Answers
• Posted on Jun 09, 2011

SOURCE: the brush dosent moving dyson

Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can go through a few checks over the phone.

Kind regards,

Jack
Dyson Customer Service

AskDyson

• 2572 Answers
• Posted on Jul 21, 2011

SOURCE: My Dyson DC 17 stopped

Hi there,

Sorry to hear about the problem you've had with your DC17. To make sure everything is correct with your machine, please visit the Support section of our website and run through these simple troubleshooting steps:

http://www.dyson.com/support/help.asp?article=52&product=DC17-ANIMAL

If you're still having difficulties, please get in touch with us free on 1866MYDYSON, or email us at [email protected] so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

AskDyson

• 2572 Answers
• Posted on Nov 04, 2011

SOURCE: brush bar wont spin on my dyson dc 24

Hi Heidi,

I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoe lace etc. Once you've made sure the cleaner head is free of obstructions, and removed any threads or hair from around the brushbar, you'll be able to reset the machine.

The easiest way to do this is to follow the steps shown in the video below. When you press the red reset button, you may find it helpful to use something like the eraser end of a pencil to press it in until you hear an audible 'click'.

This should resolve your issue, but if you'd like further assistance, you can call our Helpline free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support