It probably overheated and the overheat module shut the heater down. It may reset itself once it cools down. Or the heating element has burned out. There are a host of issues with these electric fireplaces (not just Dimplex). They are sold as a decorative, supplemental heat source, but in fact, if you get more than a years use out of it without a problem, you're probably the exception. The heaters just aren't meant to run for a long period of time. It's like turning on a blow drier and letting it run for an hour. Nine times out of ten the blower driver will overheat and burn out.
I really wish I had better news for you (I answer this type of question at least 5 to 6 times a week), but I don't.
The only good news would be, if it's still under warranty (one year), have your Proof of Purchase and contact Dimplex USA. Technical Service: 1- 888-346-7539. Customer Service: 800-668-6663
Even if I just have the flame effect on, it shuts off the bulbs after about 45 secs then a few minutes later , it comes on for another 45 secs or so. If I put on heater, it works continuously ok but the log flame goes off and on as described above..
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