First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4. Let me know if you need further assistance. Thanks for using FixYa
Plug the external hard drive into your laptop or desktop computer.
Most external hard drives do this through a cable connecting the hard drive to the USB outlet on a computer.
Plug your external hard drive into a wall outlet if it receives power from an AC adapter rather than your computer.
Click on the "My Computer" icon on your desktop, and open the external hard drive.
It will be located under the USB connecting drive, which is labeled with a letter ranging from "E:" to "K:".
Open the folder on your external hard drive where you would like to save the photographs.
usually in my documents my pictures or if you want to save them to a specific spot so as not get them mixed up.
Create a folder if one is not present right click in my documents select new folder and name it lets say my pics 1
Move this window to the bottom right corner of your screen to be used in future steps.
Open the folder on your home computer where the files are being stored that you wish to transfer to the external hard drive.
These may be on the desktop, in "My Documents" or elsewhere in your computer.
If you are unsure where they are located, you can always search for them by file name by going to "Start" then "Search."
Right-click on the photo file, and select "Cut."
Click on the window showing your hard drive files to bring it into use on the screen.
Right-click on the white space in the window where you would like to transfer the files, and select "Paste."
Your files have now been deleted from their original location and transferred to your external hard drive in the folder you selected
hope this helps
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