Refresh database error

Hi there

When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware.
It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.

Where you can get the latest firmware for your model.
*** Make sure when you update the firmware keep the device in MSC mode.

Here is the link for updating the firmware:

http://kb.sandisk.com/app/answers/detail/a_id/306
Kindly revert for further clarifications....

I finally learned how to go into recovery mode, and followed directions to reformat my e260, by Oreo123. :D

Hold the menu button down for 15 seconds. This will reset the player

try holding the power button and the play button for 20 secs at the same time

is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

soy osito

how do you put on recovery mode?

tyr taking the battery out or try holding the power button and the play button at the sametime for 20 secs.

download some firmwire from http://sandisk.com/Retail/Default.aspx?CatID=1376

i have the same problem ... refresh database fail .. i can put songs on the player but it doesn't show them or play them :-( HELP!!!!