My son and I also went to look at the moon and all we see is bright light but it is not clear. You can't see any details of the moon. What else can we do?
Turn the scope backwards and point the tail towards the daylight sky. My guess is you will see light. If you see a fish eye like view of the world then point the scope at a distant scene and wait until night. Sometime trying to use too much magnifation makes it hard to find and focus on night time objects.
If the fish eyeview looks twisted then my guess would be a lens element has become un mounted. Most likely it will be in the eyepiece but if this is a spotting scope it could be in the image erector lens bundle. I had a Vvitar that dropped a bundle in the zoom eyepiece when the zoom was twisted too far. The little screw that held the bundle in aligment was sheared off and had to be replaced. Obtain the small screws from a camera store.
Cheers,
Rick
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