My gogear vibe is stuck on 99% update. Reset only resets it so that it can get stuck again at 99% update. How do I fix this??

Reset.Hard reset: press the 'RESET' button with the end of a paper clip or the point of a pencil. Then try to switch on your player. Note: do not use the microphone input.

You may have to reformat it again? Or indeed you may have to put the complete software back on it again after a reformat? Try a "restore to factory settings" if available before reformatting. Sometimes if not deleted properly the media can be corrupted and then it must be reformatted again, usually you can hook up USB to the PC and reformat and re-image the software and directory structure all again, then you can put new songs back on it.
Obtain a manual, and use this to assist you they always help. below is a link for your support site and to obtain a manual.

http://www.usa.philips.com/c/mp3-media-player/gogear-vibe-4gb-sa1vbe04kc_17/prd/

Reset the player using the pinhole. If it freezes again then please update the firmware on the player to resolve the issue

To update the firmware perform the below task:

• Download the newest version of the Philips Device Manager:
• www.usasupport.philips.com - change your country/language as needed
• Enter in your exact model #
• Click on the link for your exact model #
• Click on the Software & Drivers section
• Click on "Firmware Upgrade Software"
• Install the new Device Manager
• Open and run the "Update" tab

If you need any further help, please email us back so that we can continue to work on a solution.

You can make reset your player. How to do it you can find in this manual at the page 21:

http://download.p4c.philips.com/files/s/sa1vbe04b_17/sa1vbe04b_17_dfu_aen.pdf

You can repair your device that described in the manual also.
Good luck!
gylacz

Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, you can format the player. Provided its recognized by the computer. Contents may be removed by using this function. So make sure to back up your contents. Here is how to do this:

Connect your GoGear player to your PC. On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format". Disconnect it once the format is complete.

If that doesn't work, you can repair the player. To repair it you must have the software that came with the player or you can download it from the Philips suppot site. WWW.philips.com/support/. Players that start with SA1xxxx uses Device manager and the Players that start with SA2xxx uses Philips Songbird.

Here is how to Repair your GoGear MP3 player using Device Manager:

Launch Device Manager and click the Tool menu and select "Repair my Philips GoGear", then follow the instructions to perform the repair process.

Here is how to Repair your GoGear MP3 player using Philips Songbird:

Launch Songbird and then connect your player to your computer. Select "Repair my Philips GoGear" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

*Contents may be removed by using repair and format functions. So make sure to back up your contents.

Hope this helps.
Cheers..

Hi, i stuck a pin in the reset hole, (to the right of the lock switch) and it shut it off, than all you have to do is turn it back on..

The Philips GoGear is a portable MP3 player with additional functionality such as the ability to record your voice or the radio. Some minor problems may develop in the device that keep if from working normally. The most common issues are the GoGear freezing, not powering on and memory-error messages. Troubleshoot your device to return your GoGear to normal operation.

Unresponsive

1. Your GoGear may not respond to button presses from time to time. This is often caused by an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.


GoGear Does Not Power On
Problems with powering up the GoGear are often the result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.

In some instances there is an error with the device that is keeping it from powering on. Unlike the errors that freeze the device, errors that keep it from powering on cannot be cleared by pressing the "Reset" button. The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.

To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.

Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.


Memory Full
The GoGear allows you to make voice or FM radio recordings and saves the recordings to the internal memory. The internal memory is limited and the GoGear may show the message "Memory Full" when trying to save recordings. When you receive this message, plug the device into the computer and delete any extraneous files or files you no longer want to keep on your device. This will free up memory so you can save more recordings or place additional music files on the GoGear.


Hope it helped..


Have a nice day.

Try the repair possibility via this link:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20110215050442_93.189.114.198&ctn=SA1VBE04K/17&mid=Link_DiagnosticInformationTool&hlt=Link_DiagnosticInformationTool

At first click on Repair/Update and go on step by step.
I hope I could help you.
gylacz

you just have to reset it again,,,,there's a reset button that needs you to pin a needle or something that pointy in that reset hole...

I just reset it, and it works great. Need to keep it updated.