Hi,
I am running Windows XP. My Franklin Rolodex RT-8212 is connected to a USB port through a USB to serial connector I purchased separately. I was getting exactly the same problem until I downloaded and installed a driver for my connector (even though the supplier pretended it was a plug and play device). In my case I had to set my connection setting to COM4 in the Intellisync Mobile Desktop application (under the Setup + Connection menu). It is working fine now.
Regards,
Simon
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