The control lock light is on and i cannot get the controls to unlock. what do i do?

try unplugging for a couple of minutes and it should reset to factory settings.

Press and hold for 3 seconds the "Control Lock/Unlock" button on the control panel to unlock the control panel. The "Control Lock" status light goes out when the control panel is unlocked. Also try unplugging it for five minutes to allow it to reset

I’m happy to assist further over the phone at https://www.6ya.com/expert/latoya_8ed1bf3dc615c15d

1. Press and hold for 3 seconds the "Control Lock/Unlock" button on the control panel to lock the control panel.
2. Listen for a double beep and observe the "Control Lock" status light is lit when the control lock is in effect.
3. Press and hold for 3 seconds the "Control Lock/Unlock" button on the control panel to unlock the control panel. The "Control Lock" status light is goes out when the control panel is unlocked.

Press and hold for 3 seconds the "Control Lock/Unlock" button on the control panel to unlock the control panel. The "Control Lock" status light is goes out when the control panel is unlocked.

The Control Lock prevents unintended use of the washer. You can also use the control lock feature to prevent unintended cycle or option changes during a cycle. When CONTROL LOCKED is lit, all buttons are disabled except for Pause/Cancel and Start. You can lock the controls while the washer is operating. To lock the controls: Select and hold DRAIN & SPIN for 3 seconds. The CONTROL LOCKED status light glows. To unlock the controls: Select and hold DRAIN & SPIN for 3 seconds or until the CONTROL LOCKED Status light turns off.

1. Press and hold for 3 seconds the "Control Lock/Unlock" button on the control panel to lock the control panel.
   
2. Listen for a double beep and observe the "Control Lock" status light is lit when the control lock is in effect.
3. Press and hold for 3 seconds the "Control Lock/Unlock" button on the control panel to unlock the control panel. The "Control Lock" status light is goes out when the control panel is unlocked.
   

Hi,

If you want to enable the Controls Lock/Unlock Feature:-
To enable the Controls Lock feature when dryer is running: Press and hold the CONTROLS LOCK/UNLOCK button for 3 seconds. The control is locked when a single beep is heard and the Controls Lock status light is on. This feature allows you to lock your settings to avoid unintended use of the dryer. You can also use the Controls Lock feature to avoid unintended cycle or option changes during dryer operation.

■When the dryer is off, it is not necessary to press the Control On button before activating the Controls Lock feature.

For unlocking: Press and hold the CONTROLS LOCK/UNLOCK button for 3 seconds to turn this feature off.

NOTE:- When the dryer is running and Controls Lock is on, the dryer can be stopped by pressing the Pause/Cancel button, but cannot be restarted until the control is unlocked.

Good Luck and have a nice day
Rating the solution is highly appreciated.

Try the "End of Cycle" button to the right of panel front, next to Start button. Mine says hold for three seconds to lock/ unlock control.