It sounds like you are trying to use the software on Windows 7 or Vista. There's a patch at www.Futura-support.com you'll need. On the lefthand side of the screen, click on downloads, then choose CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. Be sure to install ALL Futura software you've already installed and reboot your PC BEFORE starting the new instructions.
If for some reason this still doesn't solve your problem, I've posted a solution that's a bit more involved on the CE100 Problems & Solutions home page for running your machine on Windows Vista/7. Basically, it allows you to run any XP program on Windows Vista or 7 using your old XP software. The Futura patch works for most people, though, so you will hopefully not have to go that route.
Happy embroidery!
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