Same thing happened to me, took watch to watch shop, they changed the battery and the chimes stopped working. Simple fix, the faceplate was put back on wrong. Unscrew the face plate and turn it upside down (or right side up depending on your POV) the circle on the inside of the faceplate will line up with the springs inside the watch and the chimes will start working again. If you have a pair of eyeglasses screw drivers, like I did, you can do this yourself.
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