No-- it should normally keep the pilot burning...
How about we learn a few things together, and see what to do next:
1.) Does it have a little device right next to (in the path of..) the Pilot flame, that is supposed to stay HOT (and thus be safe for the Pilot gas valve to stay open/'on')-- This is called a Thermo-couple.-- (Actually a very low voltage generator, that tells the gas valve it is safe to let gas flow.)
Here is a link to a Thermo couple for GloWarm heaters-- not sure if this is your exact model or not -- but it may help you know what I am talking about?)
http://www.ebay.com/itm/like/140878605243?lpid=82&chn=ps&ul_noapp=true
2.) How old is the Thermo-couple?-- and is it dirty from soot build up?-- It can be polished-- that might help.
3.) THe Pilot flame needs to be just slightly in the path of the flame, so that it generates sufficient electrical power to keep the gas vale 'on'.
Any questions from the points listed above?
Hope this helps-- Mack B.
here's the problem. it has to do with draw. in this case when you turn on the first level of heat, it ignites the far right ceramic block. this is the design flaw. it should have been the middle block first stage. the draw of air caused by igniting the far right block causes the flame to start lifting from the thermocouple sensor as the block gets hotter and hotter. when the block is bright red it has enough of a draw to lift the flame long enough to read as a dead flame, thus the unit safety shuts off the gas. FIX: see if you can get a longer thermocouple sensor unit to extend another 1/8 " into the flame, OR ???
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