Our washer keeps stopping and flashing F11 and will not finish load

Hi,

The F11 code is saying that there is a problem with the motor or motor control board, both at the bottom of the machine. Most often the problem is not there but rather in the communications between the CCU circuit board and the motor or motor control board. The CCU circuit board (inside back, top of machine, plastic case) has what's called cold solder joints where the relays (5 of them) and the spade connectors are supposed to be firmly soldered to the circuit board. Whirlpool had a quality control problem with these circuit boards but won't recall them. The cure is to remove the CCU circuit board in the plastic case (it's easier that way) then remove the circuit board and touch-up those cold solder connections I mentioned. If your not up on soldering techniques, you can remove the CCU case, with the circuit board inside, and take it along with this response, to a good appliance repair shop and they should be able to help you out. Good luck.