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Posted on Feb 10, 2011

I have a Neato XV11 Vacuum and despite cleaning the brushes completely the machine no longer vacuums because it displays the error messages that it brushes are stuck and to the debris. Please Help Thanks.

  • Meghan
    Meghan Oct 30, 2013

    I have the solution to the 'brush is stuck' problem! I recently purchased a seam ripper called 'Havels Ultra-Pro Seam Ripper'. This is a long think handled very sharp curved blade. Use this blade at the motor hub location where the brush belt is located. Be careful not to nick the belt! Genly saw back and forth and this action will cut the hair that is wrapped around the motor hub. Then use long tweezers to flip the cut debris out. This works great!

  • Plat Oh
    Plat Oh Aug 12, 2014

    Thanks for the tip - I had a similar problem and used a tweezers to pull/cut at the offending hairs at the motor hub, then (probably luckily) caught the glob of hair as it rolled out through the belt.

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5 Related Answers

Anonymous

  • 9 Answers
  • Posted on Dec 08, 2007

SOURCE: brush won't spin

Dear Xana,I have had problems like yours before. More times then not the roller brush "belt" got damaged and needed to be replaced.
You should also check your roller brush and make sure it was not knocked out of alignment.

If neither of these solutions help,then it could be, your roller brush "Bearing Assembly"got damaged which would mean you need to either replace the "Bearing Assembly" if it is removable and if you can find that part.Or else you would need to replace the whole "Roller Brush".

You can normally tell if the "Bearing Assembly" is damaged by trying to turn the roller brush with your hands,if it takes a lot of force to make it turn,then theirs a good chance it was damaged!

These repairs are fairly easy to do, just read your Vacuum manual on replacing parts,also make sure you always have the vacuum unplugged while replacing parts or doing repairs.

I hope this info helps,EarlsOK

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Anonymous

  • 1 Answer
  • Posted on Oct 24, 2008

SOURCE: brush and belt no longer rotating

My vacuum does not have suction and the belt is no longer turning the brush

Robert Pagliaroli

  • 294 Answers
  • Posted on Jan 17, 2009

SOURCE: carpet setting not working

there is a belt in the nozzle that is driven by a small motor in turn will drive the roller when set to carpet. did you completely dis-assemble the nozzle? ie, to remove the roller and clean the endcaps? this would also show the belt. The gear on the motor wears very easily and could also be worn. I would change the nozzle or get a new Flair. new nozzles cost about $25-$30.

I’m happy to assist further over the phone at https://www.6ya.com/expert/robert_b96ba3f038cf317c

Anonymous

  • 1 Answer
  • Posted on Nov 27, 2009

SOURCE: Eureka Altima Vacuum Cleaner w/Power Paw

The way I resolved the problem was to remove the cover at the end of the power paw. Then remove the so side black covers for the shaft. Remove any debris and hair and then put back together. This solved my problem.

Anonymous

  • 144 Answers
  • Posted on Apr 13, 2010

SOURCE: The roller brush is no longer turning so the

Check for clogs in the system and see if the belt is attached properly to the vacuum. I suggest taking it to a local vacuum shop for inspection

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