Unit shows green light for dehumidifying, but no water collects in tank. Dank smell in basement does not diminish

i don't know.
it is common for dehumidifiers to not collect water
in cold weather. please consider obtaining a portable device that shows how humid the air is where your machine is located. i find 55 or 60 is suitable for my basement.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

The problem you described can be caused by 3 things:

1. The air intake filter is dirty or clogged and needs to be removed and cleaned.

2. The cooling coils are dirty and need to be cleaned. Turn the unit OFF & unplug it before attempting
to clean the coils with warm water and mild dish washing liquid. Then rinse and wipe dry. A light
coating of WD40 will help them stay clean.

3. The dehumidifier is being operated in a basement, where the air temperature at floor level is
below 65 degrees. When this happens dehumidifiers struggle at temps below 65 degrees F
unless it its a Low Temp model, designed for basement applications. Raising the unit up off
the floor onto a sturdy table or counter top, that can hold the weight of the unit, plus a full tank
of water, will generally resolve this problem.

I hope this helps you to troubleshoot & solve the problem. Thanks for choosing FixYa.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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Hi,
There are many reasons for a dehumidifier to not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier.

Dehumidifier is running but no water is in bucket
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

Hi,
There are many reasons for a dehumidifier tto not work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier.

Dehumidifier is running but no water is in bucket
http://www.fixya.com/support/r4662409-dehumidifier_running_but_no_water_in

heatman101

Sounds like your relay switch isn't connecting....

If everything is running and no water is being produced the system may have lost its refrigerant. There are two motors in dehumidifiers. One is the fan and the other is the compressor. Make sure they are both running.

My crosley dehum. acted the same way. It turned out to be a bad defrost thermostat on the evaporator coil.