Question about Brother HL-5240 Laser Printer

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New HL-5240 printer red status light upon powering up

We have bought several HL-5240 and they worked fine out of the box.

This time we installed a unit that when we power it on, the toner/drum/paper lights and the status light come yellow for about 5 seconds then they turn off, the status light blinks green and then turns red and stays red.

Pressing the GO button has no effect, but if we press the Job Cancel button the status light blinks yellow green twice and stays green but the printer doesn't work (the motor running sound doesn't come on).

If possible, would appreciate some help on this.

Best Regards,

Candido Parrilla

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  • 3 more comments 
  • jbradley4000 Aug 21, 2008

    Help! I have the same problem but my printer was working fine until a couple days ago and then it just stopped working. Same thing happens when it turns on.

  • mcolvin Aug 21, 2008

    I have the same problem. Earlier today the printer was working well. Now, when I try to print I get a failure to print message. I have done this repeatedly and turned the printer off/on. I get the all lights yellow then the status light flashes green but instantly turns red and stays red. I have asked for a test print. I have tried printing from several sorces. I have turnedmy computer off then back on. I have also gone through the quicker restart.

  • jolson0 Feb 06, 2009

    I have the same problem as everyone else, but no paper jam

  • sylxav Mar 27, 2009

    Exactly same problem since we changed the toner

  • Anonymous Mar 31, 2009


    Saved me hours of additional stress.



7 Answers

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My HL-5240 did the same thing, Here is what I found:

Look at the back of the printer. Pull down the back cover. Look to the right and the left of the exposed internals of the printer and there should be another handle/knob you can pull down. Pull these both down simultaneously and check to make sure there isn't a piece of paper in there! This was a shock to me! My office printer was held up for days until I found this hidden door in the back! I felt like an idiot that it was from a stupid paper jam!

Posted on Sep 05, 2008

  • chris lam
    chris lam Oct 18, 2014

    thankyou thankyou thankyou

  • Tim Clark
    Tim Clark Oct 29, 2014

    Brilliant....can't believe I missed this!


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Solution 3 solved it for us after 3 days of head scratching and frustration!! God bless the internet. Thank you.

Posted on Feb 18, 2010

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Well, ok, that didn't work for me...I think mine has no ink...I took out the ink cartridge and closed the cover, it made a few noises and realised then it was out of toner. I also opened up the toner cartridge and looked inside, no ink, wow but the ink costs so much! I'll get some more ink and repost the results.

Posted on Nov 19, 2009

I too found this tip sovled my problem of a 'non-functioning" printer! I never would have found this answer by myself. Many thanks!

Posted on Oct 15, 2008

Mine turned out to be a piece of paper hidden under the toner cartridge.

Posted on Oct 14, 2008

I just did what you explained and sure enough there was apiece of paper back there I had no idea existed. Thanks!!

Posted on Oct 13, 2008

  • chayia770 Dec 28, 2010



Same here. Staus light red on start up. Pressing the 'Job cancel' button causes the status light to cycle through red amber green stopping on green but printer does not respond to a print command. Tried all combinations of power on/off, computer reboot etc but still won't print. Agggh.

Posted on Aug 29, 2008

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Hi sofian,
please reinstall the printer.. But before that just uninstall the printer completely from the pc.. Then unplug it from all connections.. Then power off the printer for 30 minutes.. It will reset the printer.. Then replug the printer.. and download the latest driver of the printer from the following link..
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