If you are referring to a Whirlpool manufactured TOP LOADER (such as Kenmore, Estate, Roper, Frigidaire and some later model Maytags), the interior of the washer is accessed by removing the exterior washer case. The following link explains how:
http://www.fixya.com/support/r3631789-washer_case_removal_whirlpool_top
Older Maytag and GE TOP LOADER interiors are commly accessed by locating the two retaining clip along the seam where the top panel meets the front of the washer (about 2 inches in from each side) and pushing in with a putty knife to depress. This releases the top and it can be lifted up. The access screws that hold the front panel in pace are now accessible and can be loosened to remove the front panel for full access to the interior.
If this is a FRONT LOADER, the interior is accessed on MOST models by removing the washer top panel. This is accomplished by removing the retaining screws that hold the top panel in place in the rear of the washer. This will allow access to the controls and dispenser. For access to the drain pump and drive components, you will need to remove the kick panel directly below the door. There are a series of retaining screws along the bottom front edge that hold the panel in place.
If none of these tips help, please post back with a MODEL NUMBER so that I may assist you further.
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