Acer Aspire 7741Z - 4643 that is only 2 month old. It is plugged in, and recognizes that it is plugged in, but does NOT charge the battery. Please let me know what to do. Thanks, Not charging

Hi,

Im very sorry to hear that, please follow these simple steps for you to be able to isolate the exact problem.

1. Removed the battery.
2. Connect the laptop directly to the power outlet without using the battery just for the meantime.
3. Turn on the laptop. If the laptop is able to power on, that means that the AC adapter is working fine as well as the DC port. If the laptop is not able to turn on, it maybe the AC adapter itself or the DC port.
4. Try to use another AC adapter if possible, make sure that that AC adapter is working fine. If the laptop is still not turning on, the problem is with the DC port itself. In that case, you will need to replaced the Motherboard itself.

Hope this will help...Your response is very much appreciated...

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