Ecoquest air purifier

If you did not thoroughly clean the contacts for the ozone plate, the "Perform Cleaning" light will not reset.

I'm aligned with authorized ecoquest dealer if you need somthing

The metal contactors and the wire spade connectors get pretty corroded and can cause continuity problems . I have had to replace those spade connectors and clean the metal contactors with emry sand cloth. Another trick is to soak the plate in ammonia to reduce the corrosion present on the grids

After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.

If the front control does not function, you can not clear the perform cleaning message from the display.

Contact the dealer whom you bought the machine he/she should be able to help you. The machine has a 3 year warranty.

Otherwise, contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

means dump the water bucket and clean the filter.

If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61

if the metal screen is removable, run under warm water and gently brush with damp rag
if no removable, unplug unit, wipe clean with damp rag

On the face of Fresh Air there is a reminder reset. After cleaning unit turn it on and press the reminder reset this message sholud go away

Hi,

When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at EcoQuest.com

If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.

Dutch

Hi Susan,

I have not experienced it but I know that if you bought your FreshAir from a dealer with EcoQuest you are entitled to a 3 year warranty.
Contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

If you are not in contact with your EcoQuest dealer anymore and the unit has never been registered with the company you need a purchase receipt with the date on it.

Hope this helps!
Eric