I have the HP officejet 5600 set up on auto.. and to answer on 5 rings... my answering maching picks up on 4. but the fax is supose to hear the fax tone being called in and pick up the fax but it doesn't... I can send faxes... but not get them... what am I doing wrong

You need to talk to HP tech support... to do a proper reset you need to access menus that are meant for tech support and developers only. If you "brick" your OJ using those menus on your own (including instructions from anyone here), it's considered customer damage and voids the warranty. If you post your request at the link below, you should get a PM from an official HP tech support person telling you how to do the reset.

Officejet 6700 premium won pick up faxes

Press 'MENU', Move to 'BASIC FAX SETUP' using right arrow key & press 'Enter', move to 'RINGS TO ANSWER' using arrow key & press 'Enter', enter desired no. of rings and press 'Enter'. The fax will answer after the set no. of rings in 'AUTO' answer mode.

Issue When the all-in-one product is sharing a phone line with voice calls, some calls are interrupted by fax tones. Follow the steps below to solve the problem.Step one: Check the Rings to Answer setting If Auto Answer is enabled, the HP fax product will answer the phone line when the number of rings reaches the number of rings specified in the Rings-to-Answer setting. When voice calls will be received on the same phone line as faxes, set to rings-to-answer to 6. If you do not want the fax to answer automatically, either turn off Auto Answer from the front panel and receive faxes manually (this may result in lost faxes) or subscribe to a distinctive ring service from the phone company (if available). Refer to the Answering faxes manually section below to learn how to answer faxes manually or refer to the Using distinctive ringing section below for more information about using distinctive ringing. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:

1. Depending on the model, press either Menu , Setup , or Fax Setup repeatedly until Basic Fax Setup appears in the display.
2. Press Enter (or Start or OK ).
3. Press the right arrow button repeatedly until Rings to Answer is displayed, and then press Enter .
4. The number of rings before the HP fax product answers will be displayed.
   • The setting is correct if it is 6. Press Cancel or Stop (Stop Fax) to exit the menu.
   • If the number is not 6, press the right arrow button until 6 appears in the display and then press Enter (or Start or OK ).

You need to check the setup ..

The telephone line which is coming from out should be connected to the line 1 of the printer and Telephone answering machine should be connected to Line 2 .

2. You also need to check that after how many rings the Telephone answering machine answers the call you have to keep the "Rings to answer" 2 less than that of Telephone answering machine.

Lets assume that your Telephone Answering Machine answers the call after 4 rings then keep the rings to answer in All in One to 2

How to set Rings to Answer

1. Press the Setup button on the Front panel of the printer

2. Scroll Down and go to Basic Fax Setup - Select it

3. Scroll down and got to - Rings to Answer - Select it

4. Set the Rings here and then try Fax

it will fix the problem :)

go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Hi,

If you are using the same phone line as your fax, you can start by connecting the answering machine on Line2 or 2-Ext at the back of the fax. Set the fax to answer on two rings higher than the Answering Machine. (for example: if answering maching is 4 rings, fax is 6 rings)

And then, turn on the auto answer.

Hi there,

It is your phone answering machine that must pick up in three rings or less.

Therefore 4 is too much. I would not limit number for fax machine itself.

On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.

Good Luck!

Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

You need to set the machine up to AutoAnswer as follows per HP:

Receiving faxes automatically If the Auto Answer option is set to On , the unit automatically answers incoming calls and receives faxes after the number of rings specified by the Rings to Answer setting. Press Auto Answer to turn on the Auto Answer option. 1: Setting the Auto Answer option

1. 1 - Auto Answer button
   NOTE: The Auto Answer button is lit when the Auto Answer option is turned on.
2. Press Auto Answer again to turn off the Auto Answer option.

For this, you need to configure your HP All in One in "answer fax calls automatically" mode.

Follow the instructions as below :

Press Setup on the panel
Press 4 then press 2 ( This selects basic fax setup and then selects auto answer )
Press > to select ON
Press OK to accept the setting.

You may like to change number of rings before auto answering the fax. You can do this by :

Press Setup
Press 4 then press 3 ( This selects Basic Fax Setup and then selects rings to answer )
Enter appropriate nuber of rings by keypad or by < OR >
Press OK to accept the setting.

Best of Luck,
rajesh_im