SOURCE: My Krups model 288 toaster won't always latch down.
You can fix this yourself by following these instructions. Unplug your toaster before proceeding!... Clean the toaster first. Turn the toaster upside-down and shake out the crumbs. Remove and clean the bottom crumb tray. 1. Unscrew the four Phillips head screws located in the corners of the bottom base. Remove the screws completely if possible. Do this over a cloth or newspaper - that way a stuck screw won't get lost if it falls out later. 2. With the toaster right-side up, pull off the wide toast lever knob. Do not remove the round adjustment knob (it will not come off from the outside) but make a mental note of what number (1-7) is showing at the knob's adjustment mark. 3. Carefully pry up the end of the case cover with the knob on it (don't pull on the "stop" button). When the knob's plastic shaft is clear of the circuit board, gently pull off the cover. 4. On the inner part of the circuit board you will see a black plastic "cam" surrounded by two sets of electrical contacts. Rotate the cam to open the contact points if necessary. Insert a thin nail file between the points and rotate the cam to trap the file between them, then scrub back and forth several times to clean the contact points. Do this for each contact on both sides of the cam. When finished, rotate the cam clockwise so it is all the way back down to it's original position. 5. To make re-assembly easier, remove the round adjustment knob from the cover by depressing the half-round shaft flanges inside the cover with your fingernails. 6. Re-assemble the toaster by reversing steps 1 & 2. Replace the knobs, making sure that the round one is in the same position you noted earlier before you push it all the way down.
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