Do you know how to reset the voicemails for extensions we do not have passwords for? We have employees that have left us and did not inform us of their password change.

I'm not an NE guru but I work on many others.
You really need an administrator for the Voicemail to reset the password.

Try this.

From an admin phone, enter the voicemail. Then select More, Mgr, ChBox, then enter the ext# you need to reset the password on. Then choose Reset Password (Select Yes when the system asks you if want to reset the password). You can access the reset extension's voicemail by entering the default code (0327).

Good luck.

I'm not an NE guru but I work on many others.
You really need an administrator for the Voicemail to reset the password.

Try this.

From an admin phone, enter the voicemail. Then select More, Mgr, ChBox, then enter the ext# you need to reset the password on. Then choose Reset Password (Select Yes when the system asks you if want to reset the password). You can access the reset extension's voicemail by entering the default code (0327).

Good luck.

Contact your System Administrator or System Vendor. That is the only way to reset a password on the system.

If it's a Panasonic brand voice mail, you administer the system from the System Owner's mailbox (999). With that, you can use option 4 or 5 and reset the mailbox password to any and all mailboxes (except 999 :-)

Carl

You will need to login to the Admin part of the voicemail and reset the password.

Do you know how to do this?

Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

Reset the voicemail password.

Do so by first presing

Function 985 (to view the mailbox number the phone is using)
Function 983
Log: 1020000 (or 120000, 10020000 1st is for 2 digit extensions 2nd is for 4 digit extensions)
Left Button (MBOX)
Right Button (CHG)
Enter Extension
Left Button (RESET)

This should reset the passwod to 0000, the steps maybe a little bit off depending on the software version installed on the phone system, but something like that will fix the problem.

From an admin phone, enter the voicemail. Then select More, Mgr, ChBox, then enter the ext# you need to reset the password on. Then choose Reset Password (Select Yes when the system asks you if want to reset the password). You can access the reset extension's voicemail by entering the default code.