Hi there, someone has sent us hundreds of faxes that have crashed our fax machine. Is there a way to clear the "receiving" que and block incoming faxes from that sender. We cannot send or receive faxes. I have spent hours canceling them one at a time, but they keep coming. Ahhh!

Hello Ihall,
Wow, That sux , and I mean it.Fax "spam" is difficult to deal with, and has been an increasing problem.Typically tho, its just an AMWAY fax or a free trip to Panama, discount tanning bed etc... . This is a fax bomb and someone is actually breaking federal law BIG TIME. They have (for whatever reason) dedicated significant resources on their end to do this. There are major hurdles and differences between NETWORK traffic, where you can select the IP addresses that you wish to allow or exclude, and phone traffic.It's just like if someone decided to hit redial aimed at your personal phone.Fax traffic cannot really be tracked at the end user level other that running an activity report, establishing that a specific number is harassing you and calling the phone company or whomever provides your phone service.Then you have to file a complaint thru this provider who will contact the FCC.The copier/ fax only knows to accept the incoming call. Lets look at it this way.If it was your home phone you could pay for services that could block a certain phone number perhaps but I bet your fax line does not have caller ID, call block, etc.If I were you I would disconnect the phone line from the copier briefly. Then locate the system monitor block at the bottom of your display and press it. Locate the fax tab at the top and press it.Select print list and it will tell you all the activity both incoming and outgoing, with phone numbers ,times etc. Determine the number that is wearing you out and call your phone provider.They won't think this is funny especially as you will have a report that lists all the activity. Again this is a federal crime and they will actually send Marshall's to the location, rip out their communication **** and possibly arrest them on the spot.I hope I have made sense here as I am livid that someone would do this. Now since you have already indicated that you know how to delete these faxes, and it has taken you hours, You should ACTUALLY be able to highlight as many "**** faxes" as you wish as you go down the screen, and just check them off and at the end say "delete". I guess my bottom line is, No the device does not have the capability on its own to differentiate phone numbers. You need to get law enforcement involved. And you should be able to get rid of those faxes in mass. This is truly jeopardizing your device and your business as it is tieing up memory and processing capabilities and can bring the device to a screeching halt. I hope I have helped you, I am sure that the fundamentals I have explained are accurate. I wish you the best. If I helped you, please let "FIXYA" know. Good luck. I hope they cook the turd, I have been thru similar ****. Spinal