My printer cuts off the top of all my documents. I know it is a hardware issue, no doubt. It's as if it pulls in too little of the sheet of paper and begins printing onto nothing and then the sheet if finally brought up to where the ink isn't spraying into the air. The printer thinks it has more of the sheet than it actually does.

Try putting more than one sheet of labels in the paper tray. Even if you're printing one label, it helps the printer grab the paper without that error somehow. If you're already using more than one sheet, I don't know. Good luck either way!!! :)

It is talking about the flap that is on the very top just above where one puts in an original to auto feed on to the glass, this access cover is required to be open and closed by the machine because it feels something is holding it open or its switch that tells it such is stuck. Maybe a jam from last original fed into it..

The cover once open check around for paper fragment and inspect little levers that hang down, one is stuck or there is paper stuck in Document feeder

I have found that often label bits, paper clips, punch bits and small corners of paper often get in the path, I use a piece of laminate cut so it has a v or a point and feed it in the document feeder, manually inserting it in the direction a piece of paper normal travels in it.

Push it all the way threw not pulling back (bad for it) to do so poke the point threw, you will need the top cover open and lift off the glass, so you can grap the point and pull the laminate threw.

For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.

One common cause of paper feed issues is a build up of dust on the printer's rear paper feed roller. This roller consists of a plastic axle with one rubber roller on each side. This is located in the automatic sheet feeder and is referred to as the "Pick Roller." As dust builds up on the rubber rollers, they become less tacky and therefore unable to grab a single sheet of paper.
To prevent and/or cure this type of paper feed problem, these rubber rollers should be cleaned. Unplug the printer's power cord and remove the paper from the automatic sheet feeder. Locate the pick roller and clean the rubber wheels on the left and right with a cloth dampened with warm water (be sure there is no excess water on the cloth as it may drip into the machine). After these are free of any dust or ink build up, reload the paper and plug the power cord back in. The paper should then feed normally.

Next, try this printer self-test by following the steps given below:
1. Press the "Power" button to turn the printer power off.
2. Press and hold the "Copy" button.
3. Press the "Power" button one time and release it(keep holding the copy button).
4. Let go of the "Copy" button after the power LED flashes once.
5. The self-test will produce 1 page. The test is not continuous.
The self-test should print out a set of black and color bars.
If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Hello there,
If the paper is lodged too far into the printer and can't be removed: Press the power button to turn the printer off. 
Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer. 
Close the front cover. 
Press the power button to turn the printer back on. 
Resend your document to print.

Ensure that: 
The paper is a recommended paper for Laser printers. 
You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder. 
The printer is on a flat, level surface. 
The left paper guide is against the side of the paper. 
You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. 
The left paper guide does not cause the paper to bend in the sheet feeder. 
Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes. 
Envelopes or the appropriate specialty papers are selected in the printer driver. 
You are using a paper or envelope size supported by your printer.
do not forget to rate this solution....good luck

thanks for using FixYa

I received this response from canon.com. Hope it helps you.

If the paper feed rollers become dirty, they may not be able to properly
feed paper due to the feed roller's slippage. If paper does not feed
correctly, perform the following to clean the paper feed rollers:

1. Open the Printer properties.

For Windows Vista

a. Click / Select 'Start' from the bottom left of the Windows screen,
'Control Panel', 'Hardware and Sound', and then click on 'Printers'.

Note: If you are in 'Classic' view, Click 'Printers' directly from the
'Control Panel'.

b. Click your right mouse button on the listing for your printer, and
then select 'Preferences' from the menu that appears.

For Windows XP Home Edition

a. Click / Select 'Start' from the bottom left of the Windows screen,
'Control Panel,' 'Printers and Other Hardware,' and 'Printers and
Faxes.'

b. Click your right mouse button on the listing for your printer, and
then select 'Preferences' from the menu that appears.

For Windows XP Professional Edition

a. Click 'Start' from the bottom left of the Windows screen, and
'Printers and Faxes.'

b. Click your right mouse button on the listing for your printer, and
then select 'Preferences' from the menu that appears.

For Windows 2000

a. Click / Select 'Start' from the bottom left of the Windows screen,
and 'Settings,' then 'Printers.'

b. Click your right mouse button on the listing for your printer, and
then select 'Properties' from the menu that appears.

2. Click the 'Maintenance' tab and click 'Roller Cleaning'.

3. Remove all sheets of paper from the auto sheet feeder.

4. Confirm the following message, and click 'OK'.

Note: Clicking 'OK' will activate the paper feed rollers 30 times. This
activation will take about 90 seconds. Do not perform other operations
until this operation has finished.

5. Confirm the following message, and click 'OK'.

6. After the continuous paper feeding operations in step 5 have
finished, load three sheets of plain paper and click 'OK'.

7. Confirm the following message, and click 'OK'.

Note: The following message is displayed when the paper is fed and ejected.

8. Click 'OK'.

Roller Cleaning is completed.

If the issue continues to persist, try fanning the paper before
reseating in the automatic sheet feeder.

Follow these steps to fan the paper in the Auto Sheet Feeder(ASF):

1. Remove all documents from the ASF.

2. Check for any obstructions.

3. Fan out the sheets of paper so that they do not stick together.

4. Align the edges of the paper.

5. Insert the document stack, face up, into the ASF until you hear a
beep.

6. Adjust the document guides to the width of the document.

If fanning the paper does not help resolve the issue then the iP1800
printer will require service.

special toll-free number for email customers with
unresolved issues and speak to a technician* by dialing 1-866-261-9362,
Monday - Friday 10:00 a.m. - 10:00 p.m.

Hi - have you checked the settings for both the document(s) you are trying to print and the defaults for the printer? It could be that there is a default setting that is trying to override what you want to do. I can't think of a reason for it to act differently with different quality of print, unless the ink is running low - that can affect a document printing or not, but again, I would not think to this effect.

Some things to check on -

- Go to the control panel, open the Printers and Faxes folder, and right click on your printer.
Choose PROPERTIES. Make sure everything is set like you want it to be.
(If you are on a network of some kind, someone else's settings could be overriding yours. If you are not on a network, make sure "Do not share this printer" is checked on the sharing tab.)

-try to update the driver. Here is a good place to look -
http://preview.tinyurl.com/6bwuk8

I am assuming you have already actually checked for little scraplettes of paper that might be stuck near a sensor or an ink cartridge. I'd even pop the ink cartridges out and put them back in. Sometimes dust can build up on them if a printer isn't used often, or has been sitting for a long time.

Also, make sure you don't have a setting on your own computer to print out a blank sheet before a printing job. If your printer is actually run through an I/T department at work, they could have it set up by default to kick out a separator sheet to help keep orders separated.

I hope one of these things might work for you! : )

If the paper is lodged too far into the printer and can't be removed:

1. Press the power button to turn the printer off.
2. Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer.
3. Close the front cover.
4. Press the power button to turn the printer back on.
5. Resend your document to print.

Ensure that:

• The paper is a recommended paper for inkjet printers.
• You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder.
• The printer is on a flat, level surface.
• The left paper guide is against the side of the paper.
• You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
• The left paper guide does not cause the paper to bend in the sheet feeder.
• Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes.
• Envelopes or the appropriate specialty papers are selected in the printer driver.
• You are using a paper or envelope size supported by your printer.

Important: Your application may not be designed to print envelopes. For help, consult the documentation that accompanied your application.

If the paper is lodged too far into the printer and can't be removed:
Press the power button to turn the printer off.
Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer.
Close the front cover.
Press the power button to turn the printer back on.
Resend your document to print.

Ensure that:
The paper is a recommended paper for inkjet printers.
You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder.
The printer is on a flat, level surface.
The left paper guide is against the side of the paper.
You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
The left paper guide does not cause the paper to bend in the sheet feeder.
Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes.
Envelopes or the appropriate specialty papers are selected in the printer driver.
You are using a paper or envelope size supported by your printer.

you will need to replace the adf assembly or the portion of adf roller which was dameged.

typically one should open th ecover and take out the jam inth direction of papermovement only


happy faxing

omnipresent